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Cannot Connect Theme Development Tools to NetSuite after Sandbox Refresh
I'm trying to connect the newest Theme Development Tools - 23.2.0 to our Sandbox but it will connect. I am suspecting this has to do with a refresh from Production to Sandbox a few months ago and a problem with the tokens. This is the error I receive after executing 'gulp theme:fetch' and selecting an existing token (where does gulp even get this list?) or creating a new one:
(node:52439) UnhandledPromiseRejectionWarning: Error: Missing parameters --key or --secret. Check your .env file or add those parameters to the gulp task
at new OAuth1 (/Users/<user>/WebstormProjects/ThemeDevelopmentTools-23.2.0-Sandbox/ns_npm_repository/oauth1/index.js:37:19)
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