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Missing recipient in email

edited Feb 9, 2024 12:22AM in Ask A Guru 12 comments

Hi,

We created a customization wherein an email will be sent to Internal Team B from Internal Team A -- whenever a transaction line item (checkbox) is ticked upon editing and then saving a sales order.

Steps:

  1. Edit SO
  2. Tick custom transaction line item
  3. Save SO
  4. Email is sent from Internal Team A to Internal Team B
  5. Internal Team B will reply (image below is what they see)

6. Internal Team A will reply to Team B's response from earlier (image below is what they see)


Questions:

  • Why is Internal Team B's email address no longer shown in the "To" field when team A will respond back in step#6? Is it a standard behavior?

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