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Web Order is saved even though the credit card declined

edited Aug 30, 2024 6:16PM in Ask A Guru 4 comments

We recently turned on credit card authorization for online orders. We use the CyberSource Suiteapp for our credit card processing. If a customer enters an online order (Suite Commerce) and puts in an incorrect CSC code with their credit card info the card is declined and a message stating so shows up at the top of the shopping cart screen. No Sales Order number is given and the "Process Order" button

is still active indicating that the order wasn't processed. However, the order does come through and is saved with a "Payment Declined" bar across the top of the screen (See Screenshot). How can I make the order not save if there is a card decline?

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