Scenario:

After refreshing the Banking Import History page (Transactions > Bank > Banking Import History), the user noticed that the import failed from the SFTP Connectivity. The error message is shown below:

Cause:

The reason that the user received this error is because the SFTP Connectivity plug-in implementation is was not able to initiate a connection to the financial institution’s server.

Solution:

The user will be able to configure the SFTP connection in NetSuite by providing one or both information

• Digital Certificate or Private Key
• Password

If the financial institution mandates two-factor authentication, ensure you provide both pieces of information to successfully connect to its server. Additionally, the user can establish a file naming pattern that allows the SFTP Connectivity plug-in to identify which files to import into NetSuite.