Discussions
Join the NetSuite community to innovate, connect, and discover what’s next.
SuiteWorld brings thousands of innovators, builders, and leaders together to learn, connect, and shape what’s next. This October, explore how to build a stronger foundation for growth through inspiring keynotes, major product reveals, hands-on sessions, and unforgettable moments—all in one place for our biggest event of the year. Register now
NSC | Auto Bank Statement Import > Connectivity Connection > Error
Scenario:
After refreshing the Banking Import History page (Transactions > Bank > Banking Import History), the user noticed that the import failed from the SFTP Connectivity. The error message is shown below:
Cause:
The reason that the user received this error is because the SFTP Connectivity plug-in implementation is was not able to initiate a connection to the financial institution’s server.
Solution:
The user will be able to configure the SFTP connection in NetSuite by providing one or both information
- Digital Certificate or Private Key
- Password
If the financial institution mandates two-factor authentication, ensure you provide both pieces of information to successfully connect to its server. Additionally, the user can establish a file naming pattern that allows the SFTP Connectivity plug-in to identify which files to import into NetSuite.