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NSC | Auto Bank Statement Import > Connectivity Connection > Error
Scenario:
After refreshing the Banking Import History page (Transactions > Bank > Banking Import History), the user noticed that the import failed from the SFTP Connectivity. The error message is shown below:
Cause:
The reason that the user received this error is because the SFTP Connectivity plug-in implementation is was not able to initiate a connection to the financial institution’s server.
Solution:
The user will be able to configure the SFTP connection in NetSuite by providing one or both information
- Digital Certificate or Private Key
- Password
If the financial institution mandates two-factor authentication, ensure you provide both pieces of information to successfully connect to its server. Additionally, the user can establish a file naming pattern that allows the SFTP Connectivity plug-in to identify which files to import into NetSuite.