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I am unable to create an RMA for an intercompany order.

edited Sep 16, 2025 2:52AM in Ask A Guru 8 comments

Initial order

Subsidiary A created a SO

When this order is approved, it created a PO where Subsiduary B is the vendor

Run Manage Intercompany Sales Orders to create intercompany SO

Process the intercompany SO and send the product to the customer that is in the originalorder.

This works well.

The problem is that when the customer needs to return the item(s)

I can create an RMA from the original SO in Subsidiary A

When I attempt to create an RMA from the intercompany SO in Subsidiary B, I get the following message: You must create a purchase order first to transfer intercompany inventory.

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