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Question on system@sent-via.netsuite.com and responses

edited Feb 20, 2026 3:01PM in Ask A Guru 4 comments

Hi!

Looking for any ideas on how to handle responses to emails from NetSuite.

I have DKIM set up for our Domains and in a Ready status in our Production instance.

Brief overview how we handle emails at our company:

We email Quotes, Order Confirmations, Shipping Confirmations, Invoices, Statements, etc. out of NetSuite.

When the customer responds to that email, it is captured in NetSuite as a response on that Transaction.
And
We have a bunch of Mail Flow Rules and Email Forwarding Rules set up in Exchange that send those emails to a POC in CXOne (Nice inContact) which is our Call Center Software.

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