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How to fix incorrect sales order where billing has happened and revenue was recognised?
Hi,
I have a Sales Order where the amount is incorrect. One invoice was generated through a billing schedule and was later credited. We manage our revenue externally, and both the invoice and the Sales Order were sent to that system.
To correct the order amount, I was considering closing the existing Sales Order and creating a new one. However, since the revenue system already has this Sales Order number, I would prefer to maintain the same document number. Creating a new Sales Order would cause duplication of the Sales Order number.
Is this acceptable?
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