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Recent Posts

What's the maximum number of recipients allowed when sending an email message from NetSuite?
See pic above
Removing Message History on Support Cases
Hello! I am new to NetSuite, so I am hoping one of you seasoned NetSuite gurus here can help me with something. We've been doing some testing for our new support process within NetSuite and came across an issue. As shown in the screenshot below, when a client responds to an open support ticket via email by sending an email…
Expected Recipient of Reply to a 3rd Party Email Outlook reply to an Email originating from a Case
I would like to know expected behavior in this situation: Setup > Support > Support Preferences > Case Email Setup: DEFAULT CASE FORM TO INTERNAL ONLY: Checked Setup > Support > Support Preferences > General subtab: RECEIVE CUSTOMER REPLIES IN CASE LIST ONLY: NOT Checked Scenario: 1) Support rep sends message from case to…
Case Reply to several Email(s)
When using the Case "Reply" Field ID: outgoingmessage area, we also add email addresses to the Case Email(s) Field ID:email separating using commas. The resulting Case Recipient list holds the correct email address but the "name" associated with each email address is the name of the first email address entered. Case>System…

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