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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Expected Recipient of Reply to a 3rd Party Email Outlook reply to an Email originating from a Case
I would like to know expected behavior in this situation:
Setup > Support > Support Preferences > Case Email Setup: DEFAULT CASE FORM TO INTERNAL ONLY: Checked
Setup > Support > Support Preferences > General subtab: RECEIVE CUSTOMER REPLIES IN CASE LIST ONLY: NOT Checked
Scenario:
1) Support rep sends message from case to a 3rd party contact from a Case (Not the Case Customer) Use Case: To coordinate RMA freight costs via the 3rd party.
2) 3rd party replies to email, NetSuite relays the message to the Support rep's personal Outlook mailbox.
3) From Outlook, the support rep replies to message from 3rd Party (to the NetSuite link). Who gets the message?
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