Judith Culanding-Oracle NSC Guru

Hi @User_DAIMX, Just checking in if you were to see the previous comments. Let us know if you need clarifications. Thanks! We would greatly appreciate if you can click "Yes" on “Did this answer the question?” below the comment/s that helped in your concern. Doing so will help other community members who might have the same…

Hi @User_IVHTW If the Sales Order (Shopify) is created from an integration, a script may be causing the issue. Double check where the Sales Order is created from (System Information > System Notes > Type is Set and Set By) including the Active Workflows tab. If the issue happens again, check also the script execution logs…

Hi @Zeen, Oracle NetSuite is aware of the upcoming French e-Invoicing mandate and is working toward supporting the regulatory requirements. As the legislation and technical framework continue to evolve, Oracle will provide additional guidance, product updates, and localization details closer to the enforcement dates. For…

Hi User_KS1IC Just checking in if you were to see the previous comments. Let us know if you need clarifications. Thanks! We would greatly appreciate if you can click "Yes" on “Did this answer the question?” below the comment/s that helped in your concern. Doing so will help other community members who might have the same…

Hi @User_DAIMX, In NetSuite, CSV imports can update existing sublist lines, but they generally cannot delete or remove an existing sublist lines entirely during an update import. The best you can do through CSV import is to add the new item lines and update existing expense lines to zero.

Hi @Mary Rivas, Per SuiteAnswer 21729 Electronic Bank Payments, there is no supported Payment File format for Switzerland for both the EFT and Direct Debit. See Supported Payment Formats section for the list of Countries with supported formats. In order to create a template fit for vendors or banks in Switzerland, I…

Greetings, everyone! We have a fellow member, @User_PPP09 , who could use our assistance. Please don't hesitate to share your knowledge and best practices to help them out. Your input is highly valued and appreciated!

Hi @pcourtemanche2023, Per checking, this is related to an issue that was recently reported. See Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue.

Hi @User_9V660, Cash Refund is used for Cash Sales transactions. Is the Customer Refund recorded under Undeposited Funds? If no, change the Account to Undeposited Funds or else, it will not be qualified for a Deposit transaction.

Hi @User_9V660, The reason for the balance is because the Refund must be a Customer Refund not a Cash Refund. As you may have noticed, a Cash Refund is recorded directly to an Income Account and not an Account Receivable account where the balance must be recorded. See article New to NetSuite | Order to Cash: Creating a…

Hi @User_49S96 If all that I have mentioned doesn't work, kindly proceed in filing a Support ticket. Support can assist with technical issues encountered during the standard behavior of NetSuite features. Community Guru can only test and reproduce the issue on a standard test account while the Support team are equipped to…

Hi @TEN Have you seen our last comment? Kindly provide the additional details needed for further investigation.

Hi @srussell The best option for this kind of scenario is to create an additional Top Level Customer instead of creating all child customers under one Top Level. You also need to note that if your account has many customizations involved, system performance may be affected even without hitting the 10000 child customers.

Greetings, everyone! We have a fellow member, @User_N70FV , who could use our assistance. Please don't hesitate to share your knowledge and best practices to help them out. Your input is highly valued and appreciated!

Hi @srussell NetSuite usually doesn’t have a strict “10,000 subcustomers” hard limit, but performance or usability can degrade (slow loading of subcustomer lists, slower searches, reports, or scripts that roll up). Yes, 10,000 under one Top Level Parent can still cause issues, especially anywhere NetSuite has to display or…

Hi @User_WOFMC, Three-Way Matching (PO – Item Receipt – Vendor Bill) with multiple receipts against one PO NetSuite supports matching a Vendor Bill to receipts generated from a PO as a standard capability, including scenarios where multiple Item Receipts exist for the same PO (partial receipts). Practically, customers…

Hi @User_49S96 Upon checking the screenshots, the Deposit page defaults to United States subsidiary while your Payment is recorded under Parent Company, the two records must have the same Subsidiary. Change the subsidiary by changing the “Account” on the Deposit Go to Transactions > Bank > Make Deposits. Choose the Bank…

Hi @User_49S96 Kindly remove the Location filter on the Deposit page and see if the Payment will appear.

Hi @User_49S96 That's great, it means the Payment record is not missing. In creating a Deposit record, you only need to Mark the checkbox of the Payment record from the list and select which Account it was Deposited or Transferred then click Save. Then it's done. You will notice that the Payment status will automatically…

Hi @Fartleby For smoother investigation, we highly suggest you to file a Support Case. Support can assist with technical issues encountered during the standard behavior of NetSuite features. While Community Guru can only test and try to reproduce the issue on a standard account, Support team are equipped to provide more…

Hi @User_WOFMC, Just checking in if you were to see the previous comments. Let us know if you need clarifications. Thanks! We would greatly appreciate if you can click "Yes" on “Did this answer the question?” below the comment/s that helped in your concern. Doing so will help other community members who might have the same…

Hi @User_IVHTW, Have you seen our last comment? Kindly provide the additional details needed for further investigation.

Hi @Fartleby Apologies for the delay. There is limited documentation regarding the issue, what Alex has sent you is the same findings I am getting. Since the error generally said that it is about permission, have you checked if all members included in the Group has sufficient PO permission? Is the error reproducible for…

Hi @TEN Are there any recent changes on the Approval Rule setup? Are there any recent changes on the Script Deployment SAS - Approval Rule Evaluation M/R? From the sample above PO 1792742 is already in Pending Approval status, can you confirm is this was changed manually? From Map/Reduce Script Status, see the Details link…

Greetings, everyone! We have a fellow member, @User_PM4A7 , who could use our assistance. Please don't hesitate to share your knowledge and best practices to help them out. Your input is highly valued and appreciated! Thank you @MoonK for sharing your insight😊

Hi @User_WOFMC, Yes, NetSuite supports an RFQ-style process in standard purchasing, typically via Request for Quote / Vendor Quote transactions used to solicit pricing from vendors and record their responses. Direct entry/submission of quotations against an RFQ via portal is usually not a standard capability; many…

Hi @User_49S96 Have you verified that the Undeposited Account used is the standard account with Other Current Asset Type? Can you send also the Make Deposit page without the Payment transaction?

Hi @User_IVHTW, For us to further understand the issue, kindly answer the following: What is the Status of the affected Sales Order? Is there a Create Deposit button on the affected Sales Order? Is there a set Payment Method in the Sales Order? What is the Form used in the Sales Order? Invoice or Cash Sale Type?

Hi @User_49S96 In creating Payment record, if you tagged the Undeposited Account, the payment will be treated as Not deposited. If the Payment was deposited already, you should chose the Account then select the specific Account under the dropdown below the Undeposited Funds. To record the Deposit, you should: Navigate to…

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