Our sales staff is complaining about error pop-ups and slow performance this morning. Ah... the Thursday night update :rolleyes:

We are in the same boat, last night around 4-5pm EST I was being flooded by these notifications. I went to the login audit trail to search for these logins to investigate the originating IP, but the test@test.com login attempts weren't logged there :confused:

I'm not sure if our issues were the same issue, but we had a few dozen customers attempt checkout last night between 8-9pm EST with no success. The funny thing is they made it through the payment gateway, but we never logged the order. I had to reverse over a hundred authorizations on their credit cards this morning. :eek:…

system2.netsuite.com also appears to be down. Let's hope they get this sorted out quickly...

I received a complaint this morning from a user facing the same error message: An error occurred during registration. Please try again. I wasn't able to reproduce it though. Weird.

Down here too

We received two orders from the webstore today that did not have a credit card number, though they did have payment methods specified (one visa and one mastercard). NetSuite, what is going on?! EDIT: I filed case #1256264

We noticed this behavior on our account on Friday the 10th. How come no one from NetSuite has responded to this thread yet?! We have double-charged a handful of customers because the default payment method (typically a VISA or MC) is not being removed from the SO/CS form when a different payment method is selected. We are…

We are receiving reports from customers that they cannot complete their orders on our webstore this morning because of the slowness. Yesterday we also experienced extreme slowness throughout the day.

We can EDIT items ONLY. Viewing them gives an unexpected error. Netsuite, what the hell is going on!? :mad:

Our account is experiencing the same issue... I have filed case 890934. Let's hope this is a quick fix.

Count us in the number of affected accounts, we've had several calls since yesterday about catalog request form errors... And sure enough the leads' states came across as a #. Hoping this gets addressed sooner than later! I created case #881159 to ensure our account is addressed in the fix.

Just wanted to update... This isn't actually causing any issues for us, and is indeed the designed behavior. The support rep explained to me that the leading zero is actually the EAN country code for the USA, and I have verified that our barcode scanners are properly reading the UPCs from system-generated item labels.…

Thanks a lot for your prompt response. This saved us from dealing with a lot of problems in our fulfillment workflow... Kudos, Netsuite!

We had the same issue on our cash sale form today... I went to the transaction form PDF layout and sure enough, the barcode element was stretched to 7.5" wide. I did not make this change myself and have verified that no one else in our account made the change. I shrunk it back down and now our transaction barcode is back…

Oops, I guess I spoke too soon... OneITGuy's bug report is unfortunately affecting our account as well . Something went wrong with the fix and now all of our items with valid UPCs are printing barcode labels with an additional zero in front of the UPC barcode. This obviously makes the barcodes worthless. I'll have to…

JP, We had this issue a few days ago at a workstation in our warehouse. The issue was corrected by clearing the browser cache and cookies, ymmv...

Was this found to have been related to your 2009.1 upgrade? Our site has several pages that exhibit this behavior, and it appears to be related to our upgrade this past weekend. In any event, I opened case #865612 with support.

Thanks Mimi! I've tried the usual tricks to force a cache-refresh and have been unsuccessful thus far. RE: the server caching issues, I'm glad to know I'm not the only one with that sort of problem. I hope they get that fixed soon! :rolleyes:

Our Yahoo customers are not receiving their emails, I've been receiving bounced info all day: delivery temporarily suspended: connect to f.mx.mail.yahoo.com[98.137.54.237]: server refused to talk to me: 421 4.7.0 [TS01] Messages from 167.216.129.171 temporarily deferred due to user complaints - 4.16.55.1; see…

We too are affected by this. It appears the netsuite mail server at IP 167.216.129.170 (nmail2.netsuite.com) has been blacklisted. Now let the flood of emails and phone calls start from customers wondering about their order status! Whee. :rolleyes:

Unbelievable that this isn't fixed 5 years later. :h_a_w: Also, defect/issue 152060 isn't available to attach myself to.

We have the same issue in our account. Items will show up as backordered even though you have a positive qty on hand. The system asks us to reorder items we don't need to because of this! If I remember correctly NS support had to perform some operations on our account and it went away... But it appears to have reared it's…

Yong & Hazel, please check your PM. Thanks again! EDIT: Whoops, I forgot to create a support case. Just made support case #695853.

Hi yong, The file cabinet accepts the .zip file but it does not unpack it, even with 'unzip files' checked. Thanks for your interest in this issue. Mike

I'm having this problem all of a sudden as well, using the "file dialog > compress xx items" in Mac OSX 10.5.4 Leopard. I'll file a case, but the interesting thing is that this has been working in our account for a long time. Maybe an OS update broke the way the files are encoded? I don't know.

We are also experiencing extremely SLOW loading, images failing to load and page timeouts... status.netsuite.com says all systems are up and operational... Hmm. Hope this gets fixed quickly!

I'm seeing slower than normal page loads as well. Our site was totally unresponsive for the past 15 mins but it appears to be working alright now albeit slower than normal...

You might be right, we're back up and chugging. Thanks for the input, Troy.

Interesting, I can't get to that status page... it just times out in my browser. I pinged both status.netsuite.com and system.netsuite.com and got no response whatsoever. What's the deal NS? I'm not having any issues with other sites so I have no reason to believe it's our ISP's problem...