Mikko De La Fuente-Oracle · SuiteCloud Support · Gold Crown

Regarding the performance issue, Issue 577695 - Performance > All Records/Pages > Extremely Slow Performance / Timeouts has been filed and it is on the highest level of urgency U1. Contact support so that your case could be attached or determined if it is related to the said issue. Apologies for the inconvenience it caused…

Hi @"Tybrneryan", Operations Engineers are aware of an issue with the NetSuite service. It is under active investigation and further details will be provided as soon as possible. You may check the status.netsuite.com for information regarding this matter. Issue filing is on the way. You could attach your case after the…

Hi @"Framar/Maria", Lots of customers of NetSuite from different regions uses Shopify. I suggest to look into these threads to check the experience of other NetSuite users that uses Shopify for their integration. * NetSuite + Shopify Best Practices? * Anyone use Shopify plus? I hope this helps. -Mikko @"Mikko De La…

I'm glad to be of help and that you found the problem and a solution. Let us know if you still need assistance. -Mikko @"Mikko De La Fuente-Oracle"

While checking the script, could you also send a sample logs? I can see that you placed logs on the script but when did the error logged? May I also ask if the script is part of a bundle or a separate script? Could you also try to create the Saved Search in the UI(not dynamic contract line, just give some specific numbers…

Hi @"Jaciel" , Since NetSuite use drivers like ODBC/JDBC/ADO.NET, I suggest that you create a trace log that could utilize these drivers. The SuiteAnswers Article Create a Trace Log on ODBC Data Source might be helpful with your concern. Basically, it shows you how to create a trace log using ODBC Data Source. I hope this…

Hi @"apdeguzman" , Is it possible to send the script you are working on? Please remove any confidential information. Possible reasons why you are getting this kind of error are: * Your function run twice or more with same input. * The scheduled script run twice or more with same input. * The loop/function run more than the…

Hi @"Mark_BRIT", These fields are accessible via script. It depends on how you want the script to be triggered. If you want it to be scheduled nightly, you could create a Scheduled Script. For starter, you may want to check the SuiteAnswers Article What You Can Do with the SuiteScript API to begin scripting. I hope this…

Hi @"MichaelT1000" , A possible reason why you are receiving this kind of error is because there is a specific account ID(e.g your production) set up in the Identity Provider configuration. If you want to use the same IdP metadata on different accounts(production/sandbox), you must not specify an account id in the…

Hi @"matteo.leggieri" , You could check the correct URL to be use when you navigate to Setup > Company > Company Information(Using an Administrator Role in your Sandbox). Under the Company URLs subtab, you will notice the Web Services URL in the "SuiteTalk (SOAP and REST web services)" field. Here are some additional…

Hi @"8d508335-7fa6-46ce-9735-34b1ed54c257" , Have you tried add/update/upsertlist operation instead of upsert? Have you also tried doing the same exact request in the UI? If possible, could you provide a sample SOAP Request/Response? (XML file). You could retrieve it by navigating to Setup > Integration > SOAP Web Services…

Hi @"pnw", It seems that your concern might be related to this thread (Restrict ability to create 'new' items on a field ). Let us know if this helps. -Mikko @"Mikko De La Fuente-Oracle"

In the beta version, saved queries, multilevel joins, and sublist and subrecord queries are not supported. You may refer to SuiteAnswers Article Record Filtering and Query for more information. -Mikko @"Mikko De La Fuente-Oracle"

You could try the Form.addPageInitMessage(options) method of N/ui/serverWidget module and use it in a User Event Script Before Load function so that the message will appear along with the standard "Confirmation message". Please note that the method addPageInitMessage is supported only in the beforeLoad function of User…

Hi @"GPB-11", Using delete request to a record that is linked to one or more transaction will not work and is not advisable to do. On the other hand, have you tried exploring the replace sublist? You may refer to the SuiteAnswers Article Replacing a Sublist for more information. You may also refer to SuiteAnswers Article…

Could you send the latest code you are trying? I believe that after editing the syntax on your code in the "entry point" which is "pageInit:priceHeading" should work as expected since adding additional characters like( "()" (parenthesis) , ";"(comma) ) will lead it to having an error. Kindly double check again the code…

Hi Naoki Komachi, If you are familiar with scripting, you may want to use N/ui/message Module to achieve your goal. See below for sample output: -Mikko @"Mikko De La Fuente-Oracle"

May I ask what is your expected response? The response would be based on the available fields selected during the process. Please take note also that it only retrieve a summary of the actual data that posted to the general ledger in an account. The value you wanted will dependent on the available fields on…

Submit option is not available to every role. If you would like this option to be able to customize, you could submit an enhancement request or visit SutieIdeas. -Mikko @"Mikko De La Fuente-Oracle"

Hi @"BaileyD", I agree with JCirocco, unfortunately, it is not possible to change the internal ID assigned to the subsidiaries. If you would like this functionality to happen in the future, you could submit an enhancement for this. -Mikko @"Mikko De La Fuente-Oracle"

Hi @"New_44789" , When you click the "Save & New" for the first time, it will be the default Action for the next transaction since NetSuite remembers the option selected and makes it the default. See SuiteAnswers Article Using Buttons in NetSuite. As for alternate solution, would making the "Save & New" action a button on…

Hi @"4180980", Could you provide a sample script? You may use the "entity" field from the Sales Order to load a customer record and get the value you needed. You could check the SuiteAnswers Article record.load(option) for reference. -Mikko @"Mikko De La Fuente-Oracle"

I am glad that it helped you and thank you also for sharing those information above. -Mikko @"Mikko De La Fuente-Oracle"

Hi @"4127356", Have you check the SuiteAnswers Article Custom List (Id: 10899)? There is a SOAP sample on how you could get a value from a custom list going to a custom field on a specific record. I hope this helps. -Mikko @"Mikko De La Fuente-Oracle"

Here is what I suggest, after following the steps provided on the SuiteAnswers Articles above, contact Azure to help you setup their system. If this still doesn't work, you may submit again a case to support or update the existing one since it might be a potential defect. -Mikko @"Mikko De La Fuente-Oracle"

Upon further investigation, there is actually an issue filed related to your concern.( Defect # 520564 - Messages > Attach > To (Email) > Ability to set multiple emails ). What I could suggest is to submit a case to support so you could monitor the status of the issue. Apologies for the inconvenience it caused you. -Mikko…

Hi @"Msid", It is possible to utilize "When Ordered By" on a search created via Script. For starters, you may want to check the SuiteAnswers Article Column.setWhenOrderedBy(options) for sample on how you could make use of it. I hope this helps. -Mikko @"Mikko De La Fuente-Oracle"

Thank you for bringing this up and I will let the team know regarding the articles and we will review if these are still applicable. Apologies for the confusion but as what I have mentioned, otherrecipientslist might not be supported via scripting since after 2018.2 upgrade, the sublist mentioned was changed and CC/BCC…

Hi @"jwebbstevens", Are you receiving any error when trying the getPostTransactionSummary operation of web service? If it is possible, could you give a sample SOAP Request and Response? (We advise you to remove your credentials when giving sample) You could refer to the SuiteAnswers Article below for information regarding…

You are having this kind of error because otherrecipientslist is not listed in the Message table on the Record Browser meaning it is not supported. You may want to use the CC/BCC fields for additional recipient. It is also not supported to have a multiple recipient when creating message record since the data type of the…