Robert Nedelkow-Oracle · Oracle NetSuite Community Manager · Admin

Defect 486471: NA Central > An error occurred while processing your request has been filed for those affected. Please submit an online case to have it attached and you will be notified when this is resolved. Visit status.netsuite.com for updates: An incident in our NA Central facility has resulted in a degradation in…

Defect 478714 Amsterdam > Unable to login to NetSuite accounts has been created for tracking this incident.

SuiteAnswer 12222 mentions this scenario and a possible solution - On Item Group record, if users are unable to uncheck the "Display Components on Transactions" box because it is grayed-out, check the "Reference Start/End Lines" box first.

Re: S1 Defect 480489 > Credit Card Payment Processing (PayPal, Payflow Pro, CyberSource, Merchant e-Solutions, eWay) or nlapiRequestUrl > Timeout Requests / Duplicate Charges / Immediate Capture of Funds Prior to Billing in NetSuite / Duplicate Requests Please contact Support to have your case attached to this defect and…

Defect 477073 was filed to track this event. Please contact Support if you are still experiencing this issue.

The new person's dashboard may be using a different center layout. Try using the classic interface at: Home > Set Preferences > Appearance > USE CLASSIC INTERFACE = T.

You can obtain the IP address range that NetSuite currently use for email exchange using the steps in SuiteAnswer 61641. Users can use any SPF lookup tool and then it displays the IP addresses from this SPF value. 1. Browse http://mxtoolbox.com/. 2. On the domain name, enter spf:mailsenders.netsuite.com. 3. Click MX Lookup…

There is no eta at this time. Please submit a case and reference the Defect #.

Paul Reading, Support is reviewing the details of your case. Please submit a Support case if you are also experiencing this issue.

This should be resolved now. Please contact Support if you continue to experience this issue.

Support will follow up with you shortly. This is being tracked via Defect 477056 : File Cabinet > Advanced Add > You must enter a URL for this media item.

This incident should be resolved now.

Defect 477056 : Add files to the File Cabinet > You must enter a URL for this media item, has been resolved.

Edit: This issue is still open and Operations is working on a fix. No eta as of yet.

Status page update: Recent configuration changes during a scheduled upgrade caused issues with some NetSuite services. The Engineering Team followed our prepared mitigation procedure and service has been restored. We are implementing process and monitoring improvements to prevent or mitigate any similar occurrence in the…

Support filed Defect 473161 for this incident. Operations Engineers were notified of an issue with the production NetSuite service and systems were reported to be stable at 7:20 AM EST. Please submit an online case if you continue to experience any issues.

Support filed Defect 474828 > NetSuite IP Blocked by SORBS (Spam and Open Relay Blocking System). Please submit a case and reference the Defect #.

Support filed Defect 472069 : Login to Sandbox > Error : 'Your Session has timed out. Please login again' for this. The issue has since been resolved.

On 12/19: An incident in our database infrastructure has resulted in an interruption of service for some customer accounts. status.netsuite.com has been updated for this incident. Please contact Support and reference Defect 476217 > System.netsuite.com > Click Login > An Unexpected Error Has Occurred.

This should be resolved for all accounts now.

Defect 474814 > Unable to Login To NetSuite was filed for this incident.

Please contact Support if you continue to experience this issue. jono101, 208.46.212.208 is not listed in the SBL according to http://www.spamhaus.org/lookup.lasso.

Support filed Defect # 472551 > system.netsuite.com > Click Login > Page Just Loads. No ETA is available at this time. Status.netsuite.com was updated with the following message: An incident in our NA East facility has resulted in a degradation in availability for customers local to that datacenter when using NetSuite…

Support filed Defect 471850 > Performance > NA NorthWest > Overall Slowness for this. status.netsuite.com has been updated: An incident in our NA Northwest facility has resulted in a degradation in performance for customers local to that datacenter when using accounting functionality. Operations Engineers were notified of…

An incident in our database infrastructure has resulted in an interruption of service for some customer accounts. Support is currently filing a defect and status.netsuite.com has been updated.

We are currently working on a resolution with highest priority. Please submit a case and you will be notified as soon as a fix has been released.

Defect 471850 was bumped to U1 and Operations Engineers are working on the issue with highest priority. At this time, the performance should have started to improve. The fix is expected to be completely rolled out overnight if not sooner.

Support filed Defect 471569 : Site Builder > Performance > NA East / NA Central > Slow Web Store Performance for this. The notes indicate that DNS needs to be updated. Please contact Support if you have any questions.

eleran, Support is reviewing the details of your case. Brent, please file a case for Support to investigate this further.

There was an incident late yesterday (11/17) that could have impacted your datacenter. Support filed Defect # 472551 for that issue. If you still don't have a case # or cannot submit an online case, send an email with details of the problem and your contact information to…