Tom Dalton · Owner · Gold Medal

This issue is back again. Anyone else?

Now we're seeing some packing slips that have the items from the fulfillment on the packing slip as long as there are ONLY kit items on the fulfillment. The other issue is that the packing slip doesn't have the kit item... it ONLY has the components of the kit items on the packing slip.

We also had one order today that said "Insufficient inventory" that stopped us from processing an order. The issue was that it had no inventory items on the order... only one service item for sale.

So, 4 to 8 days without packing slips. hhmmm.

Defect 687908 The urgency level = defect U3 Based on our recent defect resolution performance, 50% of U3 issues were resolved within 4 days, and 80% within 10 days.

Those are ecom platforms. I need Third-Party fulfillment companies like: Quiet 3PF shipware PFC Fulfillment AMS Fulfillment ..to name a few. But, didn't want to reach out to each one and see if they've integrated with NetSuite.

Changed a form's "printing type" from BASIC to ADVANCED, and it fixed it. I'm not sure if I broke anything else by making that change... But the website PDF download is working again.

Our Amazon orders are imported directly into NetSuite. When processing, their dollar amount sometimes accidentally gets changed (tax or shipping recalculations) and so I wanted a field displaying the price that the order came into NetSuite. This is for the person processing the order. I found it saves the original order…

I tried a CSV import just like you showed and it sort of works. It'll remove a single unwanted location (one location per CSV import) but it'll also leave the items with Auto-Calc reorder points to OFF. Then a second import can be used to set Auto-Calc reorder points back to on after only one location has inventory data.

Under "Order -> System Information -> System Notes", I see a list of system changes. CONTEXT................TYPE........FIELD........OLD VALUE................NEW VALUE Script (Suitelet)........Set........Total........................................................296.98 Does that mean total is available as a systemnotes…

{systemnotes.total} doesn't work. The help says "standard_field" as in {systemnotes.standard_field} It says "The exact field that has been changed on the line item. For example, an item's description, account, etc." So, if {total} is a valid field ID. Should it work?

This is a bad description to what we're experiencing. "681083 Slowness connecting to netsuite" We can't process any orders. We can't talk to any outside services... we use Avalara for tax and another service for shipping. Those all fail. We're getting "page not loading timeout errors".

To be clear, 2022-07-26 we're down. The thread has 2022-07-28

Been up and down all morning here. We're currently down.

The script breaks if you have multiple currencies activated

And we're down again. Patrick, it looks like they made a case. Case #4779286.

It's now half working. Fingers crossed. We log into and can load the back office, but only half the links function.

Our WebsStore today.

I can't make a support case if I can't log into NetSuite.

Our NS hosted web store is down as well.

Can a CSV export -> Import fix the problem?

The issues is related to permissions. ALL of our shipping prices failed 2 weeks ago. Orders were coming in with $0 shipping. NetSuite had us reset a permissions preference for a role to "create sales order = full" ...it was for the customer center roll. That fixed it. Sort of. Now our sales orders have shipping, but the…

Steps to replicate. Add any item to the shopping cart. Attempt to calculate a shipping estimate using the mini-cart result = shipping cost = $0 expected result = shipping cost = an actual cost close to a real shipping amount

While this is mostly fixed, one issue remains. We now have a working shipping feature during checkout. We don’t have a working mini-cart shipping outside of checkout. Well, it works ONLY if the person is logged in. If it is a new shopper that isn’t logged in at our site, the mini-cart shipping feature shows $0 shipping.

They found the issue. If you have this problem, go to permissions for the customer center role. Change "sales order" access from view to edit. Apparently some glitch made that setting change for a bunch of NetSuite users. There was no log of the change, so he determined that the setting change was part of the issue.

I just learned we're not the only ones with this issue. These are the Pingdom alerts we got last night with xxxxxxxxxx being our domain. PingdomAlert DOWN: xxxxxxxxxx is DOWN since 06/27/2022 08:47:05 PM. PingdomAlert UP: xxxxxxxxxx is UP again at 06/27/2022 08:57:05 PM. Downtime: 10m. Our last order with shipping was at…

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It worked. Thank you

Thanks, do you have any idea of which style I would change to remove the faded background in the header line of that table? I tried these... '<style>.listheader {background-color: #FFFFFF;}</style>' '<style>.listheadertd {background-color: #FFFFFF;}</style>' '<style>.listheadertdleft {background-color: #FFFFFF;}</style>'…

Our published saved searches have headers like this.... They look dated, but the bigger problem is that we show them in a browser's dark mode and the fade glitches them out. If we could just remove that background image. the styles they use (from pagestyles.nl) are in a prohibited access area of NetSuite. .listheadertd,…