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One person here seems to believe that it is only effecting the orders of Matrix child items. Those Amazon orders aren't transferring via Celigo to netSuite. That info isn't fully verified.
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Defect #460020 and with new defect prioritization program, it is a "u3" and should be resolved in 3 to 6 business days.
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Celigo said it is because NetSuite is giving an error "when Celigo does a lookup for the item". See attached image. [ATTACH=JSON]{"data-align":"none","data-size":"large","data-attachmentid":425742}[/ATTACH]
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I try to contact NetSuite thought the "support center" and I get this.... [ATTACH=JSON]{"data-align":"none","data-size":"full","title":"contact-netsuite.png","data-attachmentid":425201}[/ATTACH]
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We do not use Merchant eSolutions! We use PayFlow Pro. We have the issue!
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Getting this... [ATTACH=JSON]{"data-align":"none","data-size":"custom","height":"138","title":"paypal-issue4.png","width":"900","data-attachmentid":424901}[/ATTACH] and this....…
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I try to submit a case to Netsuite online and I get no email confirmation and when I submit the case I get this..... [ATTACH=JSON]{"data-align":"none","data-size":"full","title":"cant-make-case.png","data-attachmentid":425199}[/ATTACH]
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not likely because the issue was intermittent. It seems to have gone away for now.
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What payment processing service do you use?
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Defect #- 429176
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I assume it throws of our bounce rate with google analytics... otherwise, I wouldn't worry about it. -Tom
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Oh, I see now. It was something that ONLY happened on FRIDAY the 30th. Maybe NetSuite did something on that day. Updates seem to happen on Friday evenings. We had 10k+ visits to that page on the 30th. Nothing before and nothing after that date.
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The payPal site says "Increase in 10601 errors for DoCapture API".
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NO FIX! We're getting a larger number of un-processable orders. After they get it fixed, we'll have to call every customer and get their credit card number again so we can get a new authorization.
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Never mind. It is still happening. Anyone else?
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Up for a minute and down again. Just tike yesterday.
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Same here. Two days in a row.
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We're still down. Loosing money. Customers calling.
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Is anyone else getting Intermittent outages? We keep loosing NetSuite for three or four minutes and then it comes back online. Currently it is down for us.
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We've been getting Intermittent outages? We keep loosing NetSuite for three or four minutes and then it comes back online. Currently it is down for us.
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and up again.
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Back-end seems to be back now. Intermittently. Web-store is still 100% down.
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It appears that netsuite is down as of 5:14pm CST. -Tom
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cleared up here as well
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"...a degradation in performance for customers local to that datacenter". What does "local to that datacenter" mean again? We're in Illinois.
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My login screen had been saying "waiting for system.NetSuite.com" for about 4 minutes ...just to log into NetSuite. Speed log says: <!-- 261 s: 54% #113 cache: 0% #0 -->
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We're 100% down at the moment.
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Down again
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Problem seems to have been fixed
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Same issue here.