Our US sister organization has about 400,000 active customer records, running on a dedicated server... ...In fact, some of theirs time out regularly. 400,000 and it times out? That definitely does not bode well for my client then... Thanks for the info Mark.

So this is good info. I'd like to elaborate a bit since we are talking some serious numbers here... There will be a custom record in the middle of all this connected out (acting as a child) to a Partner Record, Customer Record, Transaction Record, and Item Record. No inventory per se, just Service Items. There would in…

I whole heartedly agree and (listen NetSuite...), NetSuite would benefit also. It is common that a company will have some Admin in charge of the overall system (or a group of admins in charge of functional areas). I would prefer the support tab be available to only these roles. For other roles, I would prefer to create a…

Support would be a question as well. If you are providing any type of department level entitlements that vary from department to department then subcustomers works better as you can also manage cases at the sub level (thus manage different entitlements) and the parent can see all cases while the location only sees their…

Can someone point me in the right direction. I have looked through all of the help sections and guides for a simple outline or checklist for implementation and can't find anything. It would save me a great deal of time with my planning and implementation to have a good reference sheet so I don't forget any portion of the…

The only time I've been really happy with software is in the rare case I've had a consultant that really knows their stuff do the work for me ... That's a pretty rare scenario. I'd be happy to provide a quote anytime... :)

Ahh - I dont think so - you said: "CONCLUSION Great product for your business and the cost/benefit is easily justified. However, the human element of NetSuite certainly needs looking at and correcting." That conclusion is valid only for customers that have already chosen to pay for netsuite and participate in the forum.…

...I think it is bizzare that we have to have extra modules in a "complete solution" in order to do basic accounting functions like revenue and expense recognition, or to get features that should be core like matrix items... I admit the modules are getting a bit out-of-hand. I suspect this will correct itself as sales…

My opinion of NS has changed in the 15 months since I first heard the term. I have shifted from total frustration to interest (when I finally 'got' it), to quiet acceptance (OK, maybe not so quiet) when faced with the true limitations. If I step back and take an objective look at NS (as opposed to an end user).. I would…

Based on mine, angela and ferrago - hijacking the other thread - thought I would start another one. Okay - based on my statements and of course depending on vertical: Netsuite as a product: 7-9 out of 10 Netsuite customer relations: 5-6 out of 10 Netsuite support: 6 out of 10 Overall cost benefit: 9 Fit for your business:…

very good points. hope netsuite are watching. some of my issues too - as a customer I mean (not only my own customer base). Specifically in the area of best of breed and rounding out existing modules so that they are better and more configurable without suitescript. A few more postings on user opinions and I will post the…

Users will only see an option to Choose Role if they log in through the NetSuite portal from www.netsuite.com. If you have a NetSuite Web Site or Store and your customer logs in from there, they will not have the option to "Choose Role" and will immediately be logged in as a Customer Center user just for your account. I…

Wow, no replies... no best practices? How about "sort of best practice" or "best practice for us" or "works for us" even?

Mort, Appreciate the ideas and confirmation on things. Hard sometimes to confirm without going through a number of different tests and workarounds which becomes increasingly time-consuming against overall implementation. I'll try setting up that report. I was also thinking of doing something with Server-Side scripting that…

We have a lot of expereince setting up inventory items and use Kits, Assembly Items, or Groups for collections of items, depending on the situation. If you have any specific questions, I would be happy to respond. -Mort O'Sullivan Mort, Since this message, I've discovered that NetSuite currently does not support serialized…

I just spent time reading this thread. Having been in the UI design process for many years, I can appreciate the difficulties in getting it "right". Put 100 designers in a room and ask for their advice and you'll get a 100 different ideas. Intuitiveness is in the eyes of the beholder -- extremely subjective. With that…

4) NetSuite will have a chime when you turn it on ;) OK Clarence - does this mean each time we use it, someone at NetSuite gets their wings? :)

I'm amazed that NS doesn't have something like this already in place... at least, readily obvious. I'm looking to do the same thing. Right now, we just manage this with "locations" and having our salesmen and wharehouse guy remember. I think we figured out a way. Will post back after we put it through some paces. -Steve

The issue is not an implementation issue nor a client-side issue. All that works just fine. The issue is at the submit event (before submit specifically) when you want to read the values that have been set on the client side. Setting them in yet other variables seems strange but perhaps misunderstanding. Haven't looked at…

I'm not following how it makes sense just because you're in the UI. The same is true for non-dynamic fields. Dynamic fields are just not saved. In any case, it's like going back to the early days when a checkbox would return 'T' or 'Yes' , 'F' or 'No' depending on where/when you were calling it and you had to write code to…

OK, I'm putting these up here for hopefully NetSuite developers working on 2.0. If there is another place, let me know. I've also been providing documentation feedback as I discover issues. This is another inconsistency. Sublists. If I add a dynamic sublist to a form on beforeload and wish to populate the list with data,…

Yes, that's my point. A non-empty value works, but an empty value throws an error

Setup > Company > General Preferences > Password Expiration in Days should do the trick for you.

Hi Steve - Was there a specific reason you were looking for it? Yes, I have a situation where an ID may be a customer or may be a contact and want to extract additional information (e.g. phone, firstname, lastname, etc). Searching on entity provides this however ended up being an issue anyway when I tried to apply…

Hi slarsen, I can confirm that there is a 'escalateto' sublist as I've previously applied a script containing the following code line deployed on the 'Case' record : var nbEscalatee = nlapiGetLineItemCount('escalateto'); Could you try something similar and let me know if it works out on your side? Cheers. Yes, I know it…

Seems to be corrected now, so something changed...

This should be fixed now, Steve. Thanks, Valerie Seems to be. Thanks Valerie.

Seems to be corrected now, so something changed... I take that back. I am in the sandbox of a client right now (version 2009.2) and this is what I see for the list of methods for nlobjField: Methods addSelectOption(value, text, selected) getLabel() getName() getType() setAlias(alias) setDefaultValue(value)…

Thanks Kate. Exactly what I was looking for. -Steve

Hi Steve, I just verified with our Release team that the Help Center should be the same version across Production, Sandbox, and Testdrive accounts, so that should not be the issue. I have done some testing locally: switching between accounts and opening the Help Center in one or more accounts, checking the versions,…