Angela Bayliss · Senior Solution Architect · SuiteMaster

Does this mean that folks who do not pay for support do not get their emails responded to? It certainly sounds that way.

Hi Robin, I can only tell you what I have learned from having support, and how we have used it. We have found that support is not something to be used to build and customize your program. For example, if you call them to resolve a specific issue based upon a flaw from a customization, they are relatively useless. Often…

all fixed, Im happy. No idea what it was, but hes in now...

Hi Ted- on the phone with support- it is bill.chase@ipgear.net, Support has me on hold, I showed them the error, and they are looking at it from your side??? nice music, though, very soothing. :D Well, it was soothing until they disconnected me...sigh....

Hi Ted- on the phone with support- it is bill.chase@ipgear.net, Support has me on hold, I showed them the error, and they are looking at it from your side??? nice music, though, very soothing. :D

Mine is not related to the webstore, just an individual full user- dont think this is the same thing. Anyway, on hold for support...gotta get this one fixed quick.

Drop shipments (non inventory) versus special orders or inventory are not your inventory. So there should be no inventory impact. No ?. A sales order - no gl impact. A po (dropshipped) - no gl impact. Receive PO - no gl impact (automatically fulfils SO) bill PO - cogs increased. bill SO - revenue increased. are you sure…

was rather strange, actually, I had completely reset everything on his user account, including password. This was happening on three different computers, and I had cleared the cache on mine this morning. After being on hold, the gentleman on the phone asked me to reset the password, again. I did so, and this time it…

Angelika, DOn't be afraid to use mass updates again. If you know how to use them, they do work. In the future, go ahead and use the mass updates, but use it on one or two items to test it. This way, you can figure out the reasoning without risking serious errors. Looks like you are getting skilled in how to use (and not…

??. are the items inventory versus non inventory ?. or something. PO's dont have a financial impact - so not sure how its debiting inventory. Only when you receive a PO it has an impact.. normally inventory not billed or something. Well, all items are serialized inventory items. Same type, different names, prices, etc. I…

and you tried the path- support-contact support online, then halfway down that page on the right side, under Addittional resources, the link for the knowledge base?

paste this link into your browser http://shopping.netsuite.com/s.nl?c=NLCORP&sc=21&category=-121&category=

if anyone cares- spent 30 minutes on hold for support, and in my impatience, went into the form to mess around. A few days ago, we removed the check in the box "tax item" to display, because Oregon does not have sales tax, and there was no need to clutter our form with stuff we dont need. I rechecked it, and the error is…

Wow Evan... Are you serious?!... This group seems to be addressing an area, customer service and support, that Netsuite clearly has problems with. In fact, Evan, if Netsuite itself were not such a good product and our salesman was not as fantastic as he is, you can beleive that I would not have tolerated the wait times,…

I have many zero quantity items that have a value with a positive balance, too. Angelika, Do you do any kind of a physical inventory count- ever? In your case, this may be easier to sort out than you anticipate, depending on how you closed out your year.

I came in this morning and found that I can e-mail without issue- all fixed. Coster- are you still having troubles?

[ Good to know. Glad you're were not implying that it was a user issue. Uuum but why, Evan would someone be reading this user group if they were not experiencing an outage? And if the whole sytem was down, ... for everyone, ... I bet everyone would know that. Evan, to be clear here... I am taking issue with your responses…

I almost have this script completed, is there any interest for me to post it here? Anyone else looking for a way to block sales orders from saving if it exceeds the credit limit?

Thanks, Jon, happy to try and run with anything at this point. Much appreciated.

funny, that was the question, and the origin of this thread- I have seen the script posted in here before, as this seems to have impacted others, and was asking for direction to it. I understood this forum to be somewhere we could help each other- so I was asking, I felt I was not out of line, as I often help others…

HEY- I can't seem to e-mail any of our invoices today?? This is a bit of a problem guys..... Issue # 542751

Please have Netsuite confirm, but I believe this is due to some roles having view of those buttons, and some not. For example, Marketing and Sales roles do not see the "receive" button, but warehouse and acounting do. Would like a confirmation myself.

It means your cases are ignored by someone higher in the org chart. :) Just kidding. Generally, if something has been escalated for us (which has not been easy to do), someone usually gets back to us w/in several days. And funny though that may sound, I mean that as a good thing (in NetSuite-land). I really am not trying…

ROFL- Evan, I did that. However, in 11.0.04, enforcing credit holds does not prevent sales orders from being created, saved, and sent to fulfillment, where they are fulfilled. IT does, however, prevent bills from being created from the fulfilled sales order. This is the problem. It is my understanding that this has been…

I have been searching for a while this morning, and I cannot seem to find the script that I can use to prevent a Sales Order from being saved, if the credit limit on the customer is exceeded. I know I saw it in here before, -can someone point me to it? I am still running 11.0.4- this is scripting for the sales order forms.…

Wow- you surprise me. this is not what I understood at all. The idea that Netsuite will allow a sales order to be saved and fulfilled without taking into consideration the credit limit being enforced gives my accounting brain the eebie jeebies. The further idea that there is not some scripting that can be programmed into…

XP Pro, IE7- and no- logging out makes no difference.

are your updates sticking- or are you losing those?

Steve. Just for the record, how do the following stack up? Total 34927 Server 0.209 (0.00%) Network 34925 (99.99%) Client 1.595 (0.00%) I presume these figures are fairly reasonable? I would certainly hope not, ours average Total 2.641 Server 2.071 Network .132 Client .438

Mine wont save either- trying to use direct list editing- started my own string on it. For someone who is usually very patient, I am ready to pitch my keyboard out the window........... A little help here- NS WTH?