Chelsea Jacobs · NetSuite Administrator · Gold Trophy

Hi CrisH7 If the user needs their password changed, have they tried doing it themselves? It will change their password for all of their NetSuite accounts but it's the most efficient process to select "Forgot Password?" when trying to log in. They should reset their password using an email address they still have access to…

Hi Ma. Angela Beatrice Mendoza-Oracle It's my understanding that for the banner to be removed, the customer, if not moving forward with use of the MerchantE (now Fortis) app, would need to uninstall the SuiteBundle from their instance. It's highly recommended to test this in Sandbox first to ensure the bundle will not…

The plug-in is correcting the GL account within the Cash Refund, no JE.

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What’s the best practice for handling partial disposals of assets in NetSuite’s Fixed Asset module?

Hi @Cherry Eunice B Licyayo-Oracle Is there a report or saved search that can be run to see when a Cash Refund has hit one GL account but not another? For example, we had a plug-in running to correct the GL impact to Credit the GL Sales Account and Debit a GL Special Sales Account each time a Cash Refund is created. The…

Hello @Cherry Eunice B Licyayo-Oracle In the Accounting Preferences > Order Management tab > Fulfillment there is Fulfill Based on Commitment. What's the difference between Allow Uncommitted and Ignore Commitment?

Hey @Mel H When you run the saved search in Production are the results correct? I'm curious if you're getting valid data in the result set but just not on the email trigger. If they're not correct in the results then that's issue #1.

Hi @User_K51C7 You can use the Return Authorizations Register for customers by going to Reports > Order Management > Return Authorizations Register. There's a few others in there like Pending and Open as well.

Glad it worked and I deleted my comment, thanks!

Hi @Kedalene Try removing System Notes: New Value: contains PASSWORD from your criteria. In the results list try scrolling up to S as I could only see T-W.

@User_81HUQ Let us know if this works. I haven't seen it be successful but will delete my comment if the SuiteAnswer Judith provided works for you.

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Hi @Mel H Can you send screenshots of the Criteria that is working in Sandbox and the Criteria that is not working in Production?

Hi @Ashoka_Sanjapu You cannot change the owner of a folder once it's created. You disable the "Private" setting on the folder and then restrict the folder to a Class, Department, Location, Subsidiary or Group. If you truly only want one user to be able to see the existing folder, you could create a new group called…

B. Allow Override

Hi @MyriamV Are you using the administrator role when trying to upload these items? Are you able to enter both of these fields when creating a non-inventory item for purchase manually using the same custom form?

Hi @Kedalene You can create an employee saved search: Lists > Search > Saved Searches > New > Employee Criteria System Notes : Old Value : contains PASSWORD System Notes : Date Set your date range, ex. within this year, specific dates, etc. Results Name System Notes: Old Value System Notes: New Value System Notes: Date…

Hi @Kedalene As everyone else has indicated, a user can attempt to log in 6 times before they are locked out for 30 minutes. Neither the 6 attempts or the 30 minutes can be modified in NetSuite. After the 30 minutes has concluded, they can try logging in again and will either gain access if they remember their…

Hi @user_5906 Can you provide a screenshot of your Locations (Setup > Company > Locations)? It's okay to redact the names if you need to so long as we can see that a hierarchy is actually set up in your locations. See example below where the indentation is obvious that there is a hierarchal structure. Can you also provide…

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Hi @user_5906 To confirm, are you saying that when opening an inventory item record > Purchasing/Inventory > Locations you don't see the Parent Location: Sub Location displayed? Example: You're see "United Kingdom" instead of "Warehouse: United Kingdom"?

Try this instead: Criteria Inventory Location: Old Location (Location Preferred Stock Level: Not Empty OR Location Reorder Point: Not Empty) Not Empty will include 0 in it's search so if you're looking for greater than 0 then you'd need to set the criteria as such instead of using "Not Empty".

Are you sure you were selecting "Inventory Location" and not just "Location"? Either way I'm glad you were able to solve it!

Hi @Jim Miller I'd set up something like the following: Lists > Search > Saved Searches > New > Item Criteria - Select Use Expressions Inventory Location: Old Location (Reorder Point = Not Empty OR (Preferred Stock Level = Not Empty) Results Item Reorder Point Preferred Stock Level You can add more to the Criteria and…

Hi @User_F0WDY Natively you can't prevent certain file types from being uploaded to the file cabinet. Ideally you'd train your users to stop this practice but you could also explore some alternative approaches: Try a User Event Script that blocks certain files from being attached to a record; Note this won't block…

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Hi @Rannar R It's my understanding that this is the expected behavior. The lookupFields would return the displayed text like 'My Subsidiary' instead of '15'. You mentioned you've tried the record.load with getValue as a workaround. Have you already tried search.create with getValue as well?

Hi @User_S8PAJ When experiencing issues with NetSuite like this, I recommend the following: Take a screenshot of the timestamp and code as it suggests and save it Check https://status.netsuite.com/ to see if servers are down in your area If you're not sure which server you're on, ask your AMO so you have it for the future…

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