Chelsea Jacobs · NetSuite Administrator · Gold Trophy

Hi @User_BD08X I saw in a Reddit forum (not always a reliable source of truth) that with Basic Support, your tickets are automatically set to Critical so you won't see the option list like Premium Support users have. NetSuite Support then reviews your submitted ticket and if it's not truly critical (business is down) your…

A. Tax Item on Customer Record

C. Inactive

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Hi @User_BD08X Are you attempting to create support cases that are less than a Critical Concern (C1)? NetSuite's Basic Support provides access to SuiteAnswers and only case creation for Critical Concerns (C1) and Product Defects. Anything else would need to be solved by the customer including using the NetSuite Support…

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D. Name

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Hi @Vernita If your customer has no existing transactions I'd recommend opening an Item from the list you provided above and check under the Purchase/Inventory subtab: What is your Default ATP Method set to? Under the Locations subtab Do any of the locations, specifically the one associated with your order, have a Purchase…

Tax Schedule

Hi @Vernita Is the account using Supply Allocation?

Hi @Elizabeth B Open the applicable Invoice Select "Edit" Under Communications > Messages > Customer Message, select the Customer Message Save the Transaction When the Transaction is sent as a PDF or printed it should now display. If it does not, as you've indicated, the next step is to check your Advanced PDF/HTML…

Hi @gjnido Although status.netsuite.com is not reporting any outages as you noted, I also like to check Down Detector (https://downdetector.com/status/netsuite/) as I find they (NS Users) report faster than NetSuite will. From their communications/reports, it looks like NetSuite was experiencing an issue in certain server…

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Hi @hailey Just hopping back in to say you need to populate the native Vendor field. The goal with the separate field/list would be to have the limited list of vendors to choose from and the goal with the Workflow would be to populate the mandatory/native Vendor field with the entry you selected from your custom Vendor…

B) Defer Entry checkbox

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C. 250

Hi @hailey A workflow might be able to do it too but I'm not aware of a native solution to limiting the list of Vendors to choose from on a custom form (other than by limiting the role or user to specific locations, departments, etc.). Maybe another member knows of a native solution.

@Chandanesh Are you trying to create an alert or search you can check regularly for this issue? Or a one-time clean up?

Hi @Chandanesh Hopefully another User will have a better solution but there is a manual workaround for this issue: Create an Item Saved Search where the List Price is not empty On the Results tab, add the "Base Price" field On the Results tab, add the "Other Prices" field Export the results to Excel Filter the columns…

Hi @Anneth I'd recommend the following: Perform Search - View Publish Search - None (remove this permission from the role) Export Lists - None (remove this permission from the role so that users cannot export the results of the search if they make a modification) This should remove the ability of users to use the "Save As"…

Hi @hailey I haven't tried this to know if it's possible but it's not enough to just create a custom field like the checkbox on the Vendor Record that you created. The next step would be to write a Client Script that uses the checkbox to limit the vendors displayed in the list based on your desired criteria. That Client…

B. Demand Planning

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B. Unapproved Customer Payments

B. Website Record > Shopping > Type of Customer Registration > Required

Hey @Dext3r Glad you were able to track it down to an order of operations type scenario!

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