Clarisa De Torres-Oracle NSC Guru

Hi @User_K51C7 since the message is an unexpected error, we cannot determine the exact backend details from the error alone. If the issue persists, we recommend filing a Support case so our team can investigate further. However, based on a review of similar cases, one possible cause is the preference Set Reversal Variance…

Hi @User_K51C7 can you confirm whether the steps listed below are the ones you followed when you encountered that unexpected error? Unapply the Payment from the Invoice Payment: Click Edit Go to the Apply tab > Applied To subtab Invoice: Remove Checkmark Click Save Open the Invoice and note that the Status of the Invoice…

Hi! Can you try this link instead - SuiteAnswers article: 10054 Voting for Enhancements. You can see in that article the steps on how to vote for Enhancement #178940 (Ability to create Terms with the end of Months as reference). Hope this helps! :)

Hello @User_22H93 were you able to check the comment above? Kindly provide more information so we can assist you further. Thank you!

Hi @Dext3r to better understand your concern, can you give us more context on steps to reproduce/create the list you have mentioned? You can provide screenshots as needed but kindly cover any confidential information. Thank you!

Hello @User_22H93 thank you for sharing the details of the issue. To help us better understand the scenario, could you please confirm the subsidiary selections being used on the Advanced Intercompany Journal Entry? On an Advanced Intercompany Journal Entry, the subsidiary selected on the main line is treated as the…

Hi @User_FJEEG as per checking, the functionality you are looking for is currently a system limitation. There's an existing enhancement request logged under Enhancement #178940 (Ability to create Terms with the end of Months as reference). Based on reviewing other cases with the same requirement as yours, the alternate…

Hello, everyone! We invite you to join the conversation and share your valuable insights with us. -- In case you know someone who is new to NetSuite, we encourage you to direct them to our newly launched "New to NetSuite" page. This page is specifically designed to offer them information and guidance and help them make the…

Hola @User_0TBGR, Estamos encantados de tenerle con nosotros hoy. Gracias por crear este hilo. Por favor, permita que nuestros gurús revisen su preocupación y realicen su investigación inicial. Nos pondremos en contacto de nuevo si tenemos novedades al respecto. Para nuestros otros miembros, siéntanse libres de compartir…

Hello, everyone! We invite you to join the conversation and share your valuable insights with us. -- In case you know someone who is new to NetSuite, we encourage you to direct them to our newly launched "New to NetSuite" page. This page is specifically designed to offer them information and guidance and help them make the…

Hello, everyone! We invite you to join the conversation and share your valuable insights with us. -- In case you know someone who is new to NetSuite, we encourage you to direct them to our newly launched "New to NetSuite" page. This page is specifically designed to offer them information and guidance and help them make the…

Hello, everyone! We invite you to join the conversation and share your valuable insights with us. -- In case you know someone who is new to NetSuite, we encourage you to direct them to our newly launched "New to NetSuite" page. This page is specifically designed to offer them information and guidance and help them make the…

Thank you, Angela, for sharing your insight. 😊 Hi @User_MZTGL, I agree with Angela. Since the error message does not provide specific details and appears to be an “unexpected error,” it would be best to reach out to Customer Support and file a case. The support team has access to backend logs and tools that can help…

that's right and i agree with @Sakshi_Garg. Thank you so much for sharing detailed insight. 😊 Hi @User_22H93, were you able to check the comment above? :)

Hi @User_925L9 were you able to check the comment above? :)

Hi @lufiali were you able to check the comments above? :)

Hi @User_925L9 per checking, you should be able to do a global search for Employee Non-Working Day and set up individuals' days off in there. The use of the Field Service Employee Non Working Day is required in order to display the non working days on the scheduler. Hope this helps!

Thank you for providing your insight, @Didik_Rohadi ! Hi @lufiali! one approach you can use to troubleshoot the difference is to first identify which customers do not match between the Transaction Saved Search and the Customer Profitability Report. Once you find the customers with discrepancies, drill down into those…

Hi @Joel Ratcliffe thank you for providing the details and examples. I tested this behavior in a test account and was able to reproduce the same result. The system is currently pulling the full shipping cost from the invoice into the automatically generated Prompt Payment Discount Credit Memo, instead of calculating only…

Hi @PatrickConrad per checking, this is currently a system limitation logged under Enhancement #210335 Customer Refund> Add auto generated numbers. You can go to SuiteIdeas page to vote for the enhancement. Apologies for the inconvenience this limitation may be causing you, but I hope this helps clarify your concern.

Hi @User_JLBXV were you able to check the comments above? :)

Hi @User_NI3W3 for your current concern, you may consider manually adjusting the duplicated TDS amount through a journal entry, based on your accounting and statutory requirements. This may help offset the excess deduction and ensure that the final accounting impact reflects the correct TDS liability. We recommend…

Hi @Christine W Thank you for posting in the NetSuite Support Community! Hello everyone! Your expertise and knowledge are greatly appreciated, and we ask that you kindly offer your support. Your participation and willingness to assist a fellow member are sincerely appreciated.

Hi @User_VHDSF, thank you for the update. I tried replicating your concern on our test accounts, please see details below: Create billing schedule: Create Sales Order then associate Billing Schedule created above: Per checking the Schedule subtab on the Sales Order, you can see that it correctly assigned the amounts based…

Hello, everyone! We invite you to join the conversation and share your valuable insights with us. -- In case you know someone who is new to NetSuite, we encourage you to direct them to our newly launched "New to NetSuite" page. This page is specifically designed to offer them information and guidance and help them make the…

Hello, everyone! We invite you to join the conversation and share your valuable insights with us. -- In case you know someone who is new to NetSuite, we encourage you to direct them to our newly launched "New to NetSuite" page. This page is specifically designed to offer them information and guidance and help them make the…

Hi @User_VHDSF, thank you for reaching out. I noticed your billing schedule has an initial amount set to 13% then on the first line of the table it has 13% set as well which might be the reason for the behavior you're experiencing. As per 9177 Creating Billing Schedules: Initial Amount - the amount of the first billing…

Hi @filippo.blengini i was able to reproduce your concern on the UI using the steps below: Steps to Reproduce: 1. Have an existing Invoice transaction with Status = Open 2. Create a Payment that would apply to the Invoice Result: System Notes on the Invoice was unable to capture the information regarding the application of…

Hi @filippo.blengini per checking, the ability to expose this field on UI is currently a system limitation logged under Enhancement #447681 Sales Order > Expose Amount (Unbilled) "amountunbilled" field in User Interface. You can go to SuiteIdeas page to vote for the enhancement. Apologies for the inconvenience this…

Hi @User_K51C7 per checking customization or the ability to remove the Sales Order Summary Box is currently a system limitation logged under Enhancement #217539 Ability to customize the Transaction Total Summary box in transaction forms (e.g. Sales Orders, Invoices, Cash Sales, Cash Refund and Credit Memos, Estimates). You…