Kedalene · New Creation · Silver Medal

Hi All I am able to simulate this Defect in Diley Demo Database. Please confirm if this a Defect and whether I need to log new Support Case to Oracle NetSuite Offical Support Channel.

Hi Clarisa Our client has experienced the same inconsistent Debit Credit Period selection description affecting the accuracy of Debit Credit result. The inconsistency is the same even when we added Amount Column for the same Custom Period. Opening Balance Oct 2022 Debit Credit Nov 2022 till Dec 2023 Closing Balance Dec…

Hi Clarisa We will wait for our customer's feedback to confirm if the result is alright in their Live Database. I will let you know if I need further assistance. Thanks for your help!

Hi Clarisa We were given workaround to use Amount Debit Credit to handle a defect of Suite Answer 73701 incorrect Retained Earnings in Opening Closing Balances Column. Case # 5454989 Update: "Suite Answer 73701 Incorrect Retained Earnings" Support Case #: 5454989. Dear Customer, Here are the steps to reproduce and brief…

Hi All I managed to discover a customized workflow control that permits only certain Accountant Role can edit Approved Status Invoice. Kedalene Chong

Hi Clarisa Please check my attached screenshots to confirm my steps are correct? The result seems correct except the title description Oct 21 till Sep 22 becomes Oct 21 till Dec 22 in Diley Demo Database. We will ask our client to follow these steps and see any problem.

Hi Veronica I found in NetSuite Answer 48831 we need to first request Release Preview before the Role is available. So Release Preview Role must be an Administrator Role with Full Permission to SuiteApp MarketPlace under Setup Permissions? Kedalene Chong

Hi All We discovered its related to Vendor Subsidiary not matched with User Subsidiary Setup.

Hi All I noticed User is able access another Vendor belong to same Payable Control account. Please advise what other setting to check on Vendor Master Data.

Hi All I managed to follow the steps in attached file in Diley Demo Database. Please share if you know any other steps thanks! Kedalene Chong

Hi Clarisa We managed to Submit a Case. Customer Care Case # is 5507581. Kedalene Chong

Hi Clarisa Are you able to help our client, Gurin Energy, submit a Case to receive notificiation about this defect as we are not granted access to their Live Database anymore? Kedalene Chong

Hi Micah Thanks for your workaround steps. I am stucked at step 3 Formula which is disabled?

Hi Micah I will wait for your answer, thanks for helping.

Hi Micah We would like to know is it possible to determine these Customer Refund Document and Transaction Numbers to show in List of Customers Sales Transactions Sub Tabs or General Ledger like a Reference Link to capture preferred important Source Document Number fields in General Ledger? Example, to choose which…

Hi All Finally my Suite Idea for enhancement is published in 738606, please help to vote for it thanks! Kedalene Chong

Hi Micah Thanks for the tip! I try Edit Customer Refund transaction, input a Customer Refund Reference in the Check Field under Customer Refund-> Refund Method to show a Document Number reference in Lists->Relationships->Customers->Sales->Transactions Sub Tab. Please let me know if you know any way to show the System…

Hi Micah Is this Customer Refund a standard function we can simulate in any Demo Data? Kedalene Chong

Hi Clarisa How do I search for this Defect 390596 Note? Kedalene Chong

Hi Micah Mia Villafuerte, CPA, CMA | Customer Support has filed Defect 655402. We follow the alternative solution provided from Case 5454989 and get the correct Opening and Closing Retained Earnings result. Alternate Solution: 1. Open Custom Trial Balance and click Customize 2. Remove original Opening Balance and Closing…

Hi Clarisa Thanks for your tips, I can see the Vendor Foreign Currency, Exchange Rate and Equivalent Foreign Currency amount in General Ledger Report Accounting Details now. Is it possible to show Vendor Foreign Currency, Exchange Rate and equivalent Vendor Foreign Currency amount in the Original posted transaction GL…

Hi Patrick How do I search for this Defect 655402? Is it published in Suite Ideas?

Hi Patrick Mia Villafuerte, CPA, CMA | Customer Support has filed Defect 655402. We follow the alternative solution provided from Case 5454989 and get the correct Opening and Closing Retained Earnings result. Alternate Solution: 1. Open Custom Trial Balance and click Customize 2. Remove original Opening Balance and Closing…

Hi Patrick Philippines Subsidiary is not using Standard Fiscal Calendar, it is Oct till Sep 2022 for Year 2022 and Oct 2022 till Dec 2023 for Year 2023. I follow your steps to edit Custom report but Retained Earnings Closing Balance is still not correct.

Hi Clarisa This is the Diley Demo Database Currency in USD. We need to see the Source Currency and exchange rate used in any posted transaction in accounting journal entry and General Ledger Detail Report.

Hi Patrick How to check is our client using Calendar Year or Fiscal Calendar Year? Kedalene Chong

Hi Ely I am able to see Bill Credit of English Book Inventory Item is Credited and Quantity added back though Purchase Order Billed Quantity is not changed in Diley Demo Database. Is there any scenario where Bill Credit does not credit Inventory but Credit Goods Received Clearing Account on different types of Item? Now I…

Hi Micah Please share any updated relevant Suite Answer that explains this Scenario and should I submit a new Suite Idea about this Scenario? However, we are not sure how this Scenario can be reproduced as it may not happen to all other Customers due to complexity of InterCompany related transactions. Kedalene Chong

Hi Patrick The ending balance does not match with the Default Trial Balance (Debit/Credit formula) at all when the Default Trial Balance result is correct. I purposely add the Default Trial Balance (Debit/Credit formula) in the same Open Closing Trial Balance and see the Retained Earnings under Default Trial Balance…

Hi Micah I found a good recommendation from Suite Answer 81585. Scenario User locks the A/R and A/P of the current Accounting Period. Even though Expense Reports are dated within the current period, the user expects to post it to the next Open Period. Solution To have Expense Reports post to the next Open Period, ensure…