Hello @entervalues-Oracle, Regarding your concern I would like to ask a few questions. The user that currently cannot log in to NetSuite could you provide the exact steps he did when trying to log into the System? Did he run into some kind of error message or was there something blocking/hindering him from logging in? If…

Hello @User_9BMIN, I see. Thank you for clarifying your concern. Based on your example you are saying that when you logged as a Sales Rep you cannot see all the customers available. If that is the case, you could check the following: On the Role Page for the Sales Rep check Employee Restrictions and Subsidiary Restrictions…

Hello @User_9BMIN, After investigating and researching here on my end here is what I can say about your concern. Currently there is an existing enhancement logged for your concern which is: Enhancement # 205733 Employee Restrictions = Own & Subordinates Only > Customer record > Sales > Transactions > Be able to view ALL…

Hello @Vernita, After investigating and researching here on my end here are my answers to your questions. Can these files be deleted without affecting what shows on the communication tab of the transaction? (i.e. a copy of the email is kept on the communication tab even if the filing cabinet files are deleted) No. Once you…

Hello @ojn, Regarding your concern about customizing "Vendor Center" role here is what I can say about it. Center Type roles (Vendor, Employee, Partner, Customer) are not Full License roles therefore when you try to add new permissions to them it is not possible to do so. For your concern if you need to use Center type…

Hello @Ginu, I would like to follow up on this thread. Please let us know if you need further assistance. If the previous comment helped in your concern, kindly click "Yes" on "Did this answer the question?". This will help others with the same question to easily find the correct answer. You can also earn points and unlock…

Hello @User_64PY4, I would like to follow up on this thread. Please let us know if you need further assistance. If the previous comment helped in your concern, kindly click "Yes" on "Did this answer the question?". This will help others with the same question to easily find the correct answer. You can also earn points and…

Hello @Ginu, After checking here on my end here is what I say about your concern. I believe the concern you are experiencing is for "Anonymous Customers". These are customers that are not registered to any account or customer. Please check the following: Navigate to Setup > Support > Case Profiles > View the Case Profiles…

Hello @Moe Bashir, I see. Here is what I can say about our current situation. You have confirmed that you are an Administrator on all of your environments, yet you still cannot reset a user's password with regards to that here are suggestions I can provide: Please confirm if you have tried all the options, I provided on…

Hello @ojn, I would like to follow up on this thread. Please let us know if you need further assistance. If the previous comment helped in your concern, kindly click "Yes" on "Did this answer the question?". This will help others with the same question to easily find the correct answer. You can also earn points and unlock…

Hello @User_64PY4, After checking and investigating here on my end here is what I can say about your concern. There are two ways to send bulk custom emails to customers with attachments. One is via Mail Merge and the other one is via Email Campaigns. To know more about the differences of the two options feel free to check…

Hello @User_DU7YV, I would like to follow up on this thread. Please let us know if you need further assistance. If the previous comment helped in your concern, kindly click "Yes" on "Did this answer the question?". This will help others with the same question to easily find the correct answer. You can also earn points and…

Hello @User_DU7YV, After investigating and researching on your concern here is what I can say about it. I believe most transaction records are available to be linked to a customer record. If you want to know more about this, please check the following: Navigate to Activities > Scheduling > Tasks > Edit Task or Create New…

Hello @User_0S1JF, I would like to follow up on this thread. Please let us know if you need further assistance. If the previous comment helped in your concern, kindly click "Yes" on "Did this answer the question?". This will help others with the same question to easily find the correct answer. You can also earn points and…

Hello @User_VCQRX, I would like to follow up on this thread. Please let us know if you need further assistance. If the previous comment helped in your concern, kindly click "Yes" on "Did this answer the question?". This will help others with the same question to easily find the correct answer. You can also earn points and…

Hello @User_0S1JF, After checking and investigating here on my end regarding your concern here is what I can say about it. You can check on the Email Preferences as Corderman stated on the previous message. Navigate to Setup > Company > Email Preferences Then check the available features there that you could adjust to what…

Hello @User_VCQRX, After investigating and researching your concern here is what I can say about it. Currently NetSuite has the following options & scenarios when using Fixed Price Item Promotions feel free to read the Suite Answer documents below: Fixed Price Item Promotions Creating Fixed Price Item Promotions If the…

Hello @Moe Bashir, I would like to follow up on this thread. Please let us know if you need further assistance. If the previous comment helped in your concern, kindly click "Yes" on "Did this answer the question?". This will help others with the same question to easily find the correct answer. You can also earn points and…

Hello @User_FQ0VR, I would like to follow up on this thread. Please let us know if you need further assistance. If the previous comment helped in your concern, kindly click "Yes" on "Did this answer the question?". This will help others with the same question to easily find the correct answer. You can also earn points and…

You're welcome, glad we were able to help!

You're welcome, glad we were able to help!

Hello @Araganti Abbaiah, After investigating and researching on your concern here is what I can say about it. There are a lot of reasons as to why you are getting that error message. Please try the following possible solutions below. Try basic troubleshooting Clear cookies and cache then log out and log back in to the…

Hello @User_FQ0VR, I believe the answer to this is yes, since both Production and Sandbox environment uses the user's email that is being used in both environments. You could check this Suite Answer document as reference to a certain scenario. Sandbox Login with Incorrect Password Regards Matt

Hello @Moe Bashir, As per checking here on my end here is what I can say about your concern. There are a lot of reasons as to why you are not able to reset a user's password. Please check the following Suite Answer documents to check if one of them will be able to resolve your concern. Note: Please ensure that you have an…

Hello @User_FQ0VR, I would like to follow up on this thread. Please let us know if you need further assistance. If the previous comment helped in your concern, kindly click "Yes" on "Did this answer the question?". This will help others with the same question to easily find the correct answer. You can also earn points and…

Hello @User_EDWRB, I would like to follow up on this thread. Please let us know if you need further assistance. If the previous comment helped in your concern, kindly click "Yes" on "Did this answer the question?". This will help others with the same question to easily find the correct answer. You can also earn points and…

Hello @Maleeka, I would like to follow up on this thread. Please let us know if you need further assistance. If the previous comment helped in your concern, kindly click "Yes" on "Did this answer the question?". This will help others with the same question to easily find the correct answer. You can also earn points and…

Hello @Honey Soe, After checking and investigating on my end here is what I can say about your concern. According to the error message you received the Custom Role needs the Custom Transaction Types permission to access the inventory detail bin Please do the following using the Administrator role to grant a role permission…

Hello @User_EDWRB, After checking and investigating here on my end here is what I can say about your concern. Since you were able to use the online form to provide a coupon code what I can suggest is to continue using this feature. Regarding the duplicate lead record being created once the Customer submits the form feel…

Hello @Maleeka, As per checking here on my end here are the details that I can provide with regards to your question. There are certain Permissions like Company Feature Setup that only has View level that can be selected, even though when using the Show Permission Differences Between Roles against an Administrator role it…