Hi @Vernita, I suggest to contact NetSuite Customer Support through phone as this issue requires checking on the backend of your account. Thanks, Michelle Jabanes | Ask a Guru If you find the reply to your question as helpful, others with the same question might find it helpful as well. By marking “Yes” on the “Did this…

Hello @Don Lightfoot, Thank you for creating this thread. Allow us to check on our Gurus who specializes in this area and we will get back to you the soonest time possible for any findings. Also, tagging my colleague @Jeff Pineda-Oracle. Any members who has an insight on how to resolved "Images not available" message,…

Thank you for providing us the screenshots of the DKIM setup. We removed it to keep any confidential information secure. From SuiteAnswers ID: 84593, did you setup all your email domains in Setup > Company > Email > Email Preferences > Domain Keys? You must set up DKIM in NetSuite and publish DNS DKIM records with your…

Hi @kariingvaldson, Thank you for creating this thread. Pease confirm if your DKIM setup is valid. To verify, please enter Domain Selector and Domain Name in any of the below analyzers: http://dkimcore.org/c/keycheck https://mxtoolbox.com/dkim.aspx https://dmarcian.com/dkim-inspector/ When you submit the record, the…

That's great! Glad to help. ☺️ Thanks, Michelle Jabanes | Ask a Guru

Hi @kariingvaldson, Thank you for creating this thread. The error "Not sent: Blocked by mail filter" means that the sending rate is too high (Similar emails messages are being sent too rapidly). Go to List > Mailing > Undelivered Emails and check if the From, Recipients, and Subject have the same information. Check the…

Thanks, Jeff! Hi @John Jacobs, It seems that you are referring to create a Suitelet in NetSuite. Yes, it is possible by using any server side script (SUITELET, scheduled, user-event, portlet). However, creating this would need help from our Professional Services. I suggest contacting your Account Manager regarding this…

If the user personalized their own Dashboard, yes, it will be removed. However, a published dashboard will still remain. Thanks, Michelle Jabanes | Ask a Guru

Hi @mayurS, In the Saved Search > Audience tab, select the name of the Administrator who created the saved search. In this way, only the Administrator who created the search can have access to it. I hope this helps. Thanks, Michelle Jabanes | Ask a Guru If you find the reply to your question as helpful, others with the…

Hi Colleen, Per checking, this cap is designed to limit the performance in the View History results and the only workaround that is feasible is through a saved search. I suggest to submit this as a New Idea at SuiteIdeas and so other users can vote for it. Any members who has an alternate workaround, please feel free to…

Hi MJ, Can you try to remove all the roles > Click Save > and assign the roles back to see if this help? Thanks, Michelle Jabanes | Ask a Guru

Thank you for keeping this thread updated, Brad. When you toggle the options in the Status filter, are you getting the same result? Have you tried rebuilding the search? Thanks, Michelle Jabanes | Ask a Guru

Yes, It is strongly recommended that you do not use the same root domain for your website and to setup email campaigns. Thanks, Michelle Jabanes | Ask a Guru If you find the reply to your question as helpful, others with the same question might find it helpful as well. By marking “Yes” on the “Did this answer your…

Thanks, Erick! Hi Carmen, The Advanced Partner Center role is not able to see the Drag and Drop on the records even when using standard form. Please follow the steps in SuiteAnswers Id: 89638 to enable Drag and Drop Feature for Advanced Partner Center Role. I hope this helps. Regards, Michelle Jabanes | Ask a Guru If you…

Thanks Ivy! Hello @User_BLJ1M, The "Your DNS record is configured incorrectly." error can have several causes. These include the following: You might have used your root domain to host several services causing this issue. For example, if you are using the same root domain for your website and to setup email campaigns, you…

Thank you for keeping us updated. As per SuiteAnswer Id: 85960 | Email Blocklists and Spamlists, it is considered a fact-of-life that NetSuite's mail servers are blocklisted by other spamlists that are not considered as credible as Spamhaus and SpamCop. What I can suggest is to provide your domain when reach out to…

Hi @Clamps123, I agree with Mikko. It would be best if this will be handled by our Support Team through a case. Thanks, Michelle Jabanes | Ask a Guru

Hi Stephen, Thanks for creating this thread. I'm tagging @Shamaine Chan-Oracle who is our Guru who specializes in this area. Any members who tried importing Vendor Invoice, please feel free to reply to this thread. Thanks, Michelle Jabanes | Ask a Guru If you find the reply to your question as helpful, others with the same…

Hi Kevin, Please confirm the following. Where do you want to apply the custom template? Is it on the Web Store or UI Sales Orders? In which record this tracking data is located? Is this a standard field or custom field? Have you tried customizing the Web Store Order Fulfillment Email Template? Did it populate the field?…

Hi Greg, To extract a Contact from NetSuite, you need to create a Contact Saved Search, set filters and add all the fields you want to obtain from the record. Exporting saved search results to CSV files. For information, see Exporting Search Results. I hope it helps. Thanks, Michelle Jabanes | Ask a Guru If you find the…

Thanks Erick! Hi Colleen, There is no preference linked to this View History results. Allow me to check if there's another workaround that could help. Thanks, Michelle Jabanes | Ask a Guru If you find the reply to your question as helpful, others with the same question might find it helpful as well. By marking “Yes” on the…

Thanks Emilia! Hello Kevin, I would like to confirm if you are referring to the Web Store or UI Sales Orders to send Order Fulfillment Email Template? To customize the Web Store Order Fulfillment Email Template 1. Navigate to Setup > Site Builder > Setup Up Web Site 2. Click Edit 3. Click Email tab 4. Click Order Emails 5.…

Hi Grant, Thanks for creating this thread. Allow us to check on our Gurus who specializes in this area. Any members who has an insight or currently experiencing the same issues with their WMS Quickship, please feel free to reply to this thread. Thanks, Michelle Jabanes | Ask a Guru If you find the reply to your question as…

Hi Rick, Exporting files through saved search is currently not possible in NetSuite. An existing enhancement request has been logged under Enhancement # 58485. The only way we can export the files from the Messages is through going each message and download separately. I suggest to vote for this enhancement at SuiteIdeas.…

Hi Mathieu, You can only publish a dashboard to roles that has the same center in which you have personalized the dashboard. Make sure that when you want to Publish Dashboards, the role that you are currently logged in and your target role uses the same Center Type such as Accounting Center to Accounting Center and Classic…

Hi Mathieu, I would like to confirm if you are referring to the Dashboard Tile and for the custom role, is this different from the one that is from the bundle? Have you tried adding the custom role again? For reference, see SuiteAnswers Adding Roles That Can View Dashboard Tiles | Answer Id: 65570. Thanks, Michelle…

Thanks for the update, Lily. I'm glad it worked! ? Regards, Michelle Jabanes | Ask a Guru

Thank you for checking, Lily. Can you please confirm if the "include:sent-via.netsuite.com" is added in your SPF Record in your DNS? It is not necessary to set up DNS records for SPF on the domains you send email from. However, depending on the needs of your company, it might be necessary to create a DNS record for SPF.…

The Email(s) field won't be able to look for its recipient's name so it will use the customer's name specified on the case record. It is best to use the Email from Messages if they will add more recipients to the email. Thank you for keeping us updated, Colleen. Hope you have a great new year as well. ? Thanks, Michelle…

Thanks @Ivy Lopez-Oracle! Hi Colleen, Yes, that is the expected behavior when you're trying to send an email via editing the case record. Why don't you try sending an email from Case Record tab > Messages > Email button? You will have an option to add the recipients in the case email. After sending the email, you will see…