Hi @"PaulFleetwood", Good day! This is to acknowledge your question and to inform you that we will further review these. We will reply to this thread as soon as we are done with our research and testing on our end. Thank you.

Hi @"Msid", You're correct, manually rearranging the Site Categories is the only way we can reorganize it. However, if sorting the category list by Name won't function properly, I suggest to submit a Support Case so that our Support team will investigate further on this concern. Thank you. Michelle Jabanes-Oracle

Hi @"New_44789", The Criteria can only be configured on Saved Searches and not in the user's role. I would like to know what are your goals of restricting the sales team. * Are you accessing the List View via portlet? * What type of transaction saved search are you using? * Is your Saved Search created via script? * Are…

Hi @"ajaikhalsa", Have you checked the following SuiteAnswers articles below to check if the deployment is all good? * SCA on a Local Server | Id: 44460 * Deploy to NetSuite | Id: 44324 I hope this helps. Thank you. Michelle Jabanes-Oracle

Hello @"Yabo Wu", Google Customer Reviews is not fully supported, I suggest to contact your Account Manager to reach out to our Professional Services. I hope this answers your question. Thank you. Michelle Jabanes-Oracle

Hello @"fc79fb82-4301-43fd-a5bb-381f44f54579", This feature is currently not support in our API. However, I found an existing enhancement request logged under #177339 Web Store > Item quantity entered in fractional amount. Please create a Support Case or cast your vote at SuiteAnswers ID: Voting for Enhancements | 10054. I…

Hi @"PaulFleetwood", It seems that WorkFlow and SuiteScript do not support the Email Message form. The existing enhancement request is logged under 214027 Ability to support the Email Message form in SuiteScript. Thank you.

Hi @"CDuf" I was thinking of using case when {usernotes.note} = 'Reply was sent' then ' ' else 'return the result from formula 1' end formula, but I can't seem to find a way we can combine it. I tried using both Case and User Note Saved Searches. Allow me to further test on this to see if this is feasible and will reply…

Hello @"sburek", The Merge Into field is now the Master field in NetSuite 2020.1. This field indicates which record NetSuite merges duplicates into. For more information about the changes on merging entity, please see documentation Release 2020.1: Entity Merge User Interface Enhancements Thank you. Michelle Jabanes-Oracle

Hi @"New_44789", After sending the bulk email, you may run another mass update to update your checkbox field. In your saved search, please make sure to use the same criteria in your bulk email action. 1. Navigate to Lists > Mass Update > Mass Updates > General Update > Transaction > Invoice 2. Set the same criteria you…

Hi @"CDuf" In your Saved Search > Criteria subtab > try adding the filters below. * Status = any of > Select all the available Statuses except Closed * User Notes... > Memo > does not contain Reply was sent * User Notes... > Memo > is not emplty Turning off the auto generated user notes is not available in the current…

Hello, The said issue #579708 has been fully resolved. Should you encounter the same problem, please let us know. Thank you for your patience.

Hello, The said issue #579708 has been fully resolved. Should you encounter the same problem, please let us know. Thank you for your patience.

This is somehow related to this post. Our engineers are already aware of this and issue has been filed under # 579708. Please submit a Support Case and refer to this issue. Thank you. Michelle Jabanes-Oracle Ask A Guru

Hello, Our engineers are already aware of this and issue has been filed under # 579708. Please submit a Support Case and refer to this issue. Thank you. Michelle Jabanes-Oracle

Hi @"PaulFleetwood", Setting a default transaction email template is currently logged as an enhancement request under 67812 Documents > E-mail Templates> Please include a Preferred column so that an E-mail Template can be made to Default in when creating a Customer Message. As for the workflow, can you send us a steps of…

Hi @"Ben H", What type of custom record are you working on? Can you please confirm if this is related to a Support Case? If so, in the Support Preference, you can select the case status you want to appear by default in the Status field when a case has been re-opened due to the customer's email response. * Navigate to Setup…

Hi Biomerics_Admin There is a chance that it will work for a while, but how the receiving server processes the emails are beyond NetSuite's control. Let me know how it goes. Michelle Jabanes-Oracle Ask A Guru

Hi @"Biomerics_Admin" It seems that our SPF is not yet added to your DNS record. Kindly coordinate with your email administrator or IT team who has access to your domain to add our SPF record ‘include: sent-via.netsuite.com’ to your domain DNS record. Thank you. Michelle Jabanes-Oracle Ask A Guru

Hi @"Biomerics_Admin", If it is not shown in the Undelivered Email then it is mostly likely sent. The only way we can check if the email was sent or not is through checking the Status in the Sent Email List. For more information please see SuiteAnswers: Using the Sent Email List | ID: 87459 Michelle Jabanes-Oracle Ask A…

Hi @"Biomerics_Admin", Is there any specific domain that the recipient failed to receive the email? Please navigate to Lists > Mailings > Undelivered Emails, do you see the email in the list? Run a check using public tools online to check if our SPF record was added. * MXToolbox * dmarcian SPF Record Check We recommend to…

Hi @"kdeardorff", I found a SuiteAnswers article related to this error, please see SuiteBilling | CSV Import > Subscription > Error: “Please create a price plan before continuing”. Let us know if this help. Michelle Jabanes-Oracle

Hi @"New_44789", There is an existing enhancement logged for this feature and currently, there's no workaround for this field to populate on the saved search. Please create a support case or vote for the enhancement at SuiteAnswers ID: Voting for Enhancements | 10054 * Enhancement # 293725 Saved Search > Document Search >…

You're welcome, RickG_1136.

Hi RickG_1136, This relateditem field is a new feature in the Task Form and the ability to hide it is not yet possible. I suggest to submit a Support case or submit the enhancement request at SuiteIdeas. Thank you. Michelle Jabanes-Oracles Michelle Jabanes-Oracle

Hi 3677020, The bahavior of the issue needs further investigation. Have you created a support case? If not, please click here to submit a case. Thank you. Michelle Jabanes-Oracle Ask A Guru

Hi @"7f3e3068-e799-4372-920b-2f3d316673b1", Please provide me the SuiteAnswers ID that you followed on how to send the alert for me to check. Also, I would like to verify the following: * Are you using System Email Notification or through Saved Search? * For the date customization, are you trying to use a formula? What…

Hi @"PaulFleetwood", There is actually an enhancement request for this feature under 476144 SuiteBundler > File Drag and Drop (Bundle ID: 41309) > Upload file directly from Outlook and the workaround is to save the email or file attachment first to your desktop before utilizing the File Drag and Drop SuiteApp. The…

Hi @"Chris Polanish", Please do the following if you're still experiencing the issue. 1. Clear cache & cookies 2. Use different browser (Is the issue only particular to one browser?) 3. Is there any particular record where you encounter the slowness? Let us know how it goes. Thank you. Michelle Jabanes-Oracle @"Michelle…

Hi @"4183433", Can you please confirm if you're using the Email Capture Plug-in or Email Case Capture? Thank you. Michelle Jabanes-Oracle @"Michelle Jabanes-Oracle"