Michelle Jabanes-Oracle · Account Admin/CRM Guru & Oracle NetSuite Community Admin · Admin

Hi @Kedalene, I recommend reaching out to your account manager for assistance with your request. Thank you.

Hi @User_HJ2KJ If you want to know what's causing the error, I suggest to submit a Support Case. This will require troubleshooting to determine the cause of the issue. Please let us know if you need assistance with submitting it.

Hi @Kedalene To allow access to the NetSuite Account Center: • In an Administrator role, go to List > Employee > Employees and click Edit on Admin's employee record. On the Access Tab, go to the Roles column on the bottom Add "NetSuite Support Center" to the list of roles (not the basic one) Make sure that the Give Access…

Hi @User_VA1OM, I didn't set any specific criteria, as we only need to determine the users' last login in NetSuite. However, if you're looking to check a specific user, you can add their name as a filter.

Hi @BM136, I'd like to follow up on this thread. If you need further assistance, please feel free to ask. If your question has been resolved, kindly click 'Yes' on 'Did this answer the question?' for the reply that was most helpful. This helps others with similar questions find the correct answer more easily, and you'll…

Thank you for sharing this in the community, @Paul Reading!

@User_G409H様 このスレッドに関して確認をさせていただきます。 ご質問に関してさらにサポートが必要な場合は、お知らせ頂ければ幸いです。 また、コメントが適切な回答の場合は、「これは問題解決のお役に立ちましたか？」に「はい」のクリックをお願い申し上げます。 そうすることで、同じ質問がある方々が解決方法を検索する事が可能となります。 また、協力して頂いた事によって、ポイントを獲得し、回答者バッジのロックを解除することができます。

@User_EF4DA様 このスレッドに関して確認をさせていただきます。 ご質問に関してさらにサポートが必要な場合は、お知らせ頂ければ幸いです。 また、コメントが適切な回答の場合は、「これは問題解決のお役に立ちましたか？」に「はい」のクリックをお願い申し上げます。 そうすることで、同じ質問がある方々が解決方法を検索する事が可能となります。 また、協力して頂いた事によって、ポイントを獲得し、回答者バッジのロックを解除することができます。

Thank you, @Able Wilson. Hi @BM136, When an email from NetSuite is sent to a non-existing email address, Delivery Status Notification (Failure) email is sent to the original sender to notify them the email was not delivered. User needs to locate the original sender's email address to check the mailbox for Delivery Status…

Hi @David Achkar, Yes, the duration of courses is generally available and can be viewed either from the course details page. Please watch the NetSuite MyLearn Digital Learning Platform (Video) in the NetSuite training courses. I hope this answers your question.

Hi @User_WLEE6, I'd like to follow up on this thread. If you need further assistance, please feel free to ask. If your question has been resolved, kindly click 'Yes' on 'Did this answer the question?' for the reply that was most helpful. This helps others with similar questions find the correct answer more easily, and…

Hi @User_TVDSS, Email Case Capture is different from Email Case Replies. The Email Case Replies feature logs all replies to emails that were originally sent from NetSuite. This is where you can view the replies under the Communications tab > Messages subtab. For reference, please see SuiteAnswer ID 99978 Prerequisites for…

You're welcome, @User_41QBV! 😊

Thank you for the update, @Afrinaaz.

Hi @User_41QBV, Add Custom Transaction Forms permission under Setup subtab.

Hi @User_FNWKM, I'd like to follow up on this thread. If you need further assistance, please feel free to ask. If your question has been resolved, kindly click 'Yes' on 'Did this answer the question?' for the reply that was most helpful. This helps others with similar questions find the correct answer more easily, and…

Hi @Afrinaaz, I'd like to follow up on this thread. If you need further assistance, please feel free to ask. If your question has been resolved, kindly click 'Yes' on 'Did this answer the question?' for the reply that was most helpful. This helps others with similar questions find the correct answer more easily, and you'll…

Hi @User_TVDSS, This feature is listed under Enhancement Request #202091: Email Case Capture > Submitted Case to also look up alternate email for the contact record. After reviewing, there is no available workaround. I recommend visiting SuiteIdeas to vote for this enhancement and adding a comment to highlight the…

Hi @Paul Reading Deleting more than a thousand records at once is filed under enhancement request #116528. As a workaround, you can run the mass delete in batches. Filter the search to return fewer than a thousand results at a time until all the records you want to delete are removed.

Hi @User_WLEE6, I coordinated with our customization team internally and was advised that this can be achieved through a script. You can use an 'after field edit' trigger to reopen the case after the internal message, or alternatively, create a pop-up message to prompt the user to change the case status to 'Reopen' when…

Hi @Fabss, This feature is logged under Enhancement request #176831 Transactions > Employees > Track Time > Case/Task/Event field > Ability to remove Closed cases on the list. As per checking, I don't see any workaround and I would suggest to visit SuiteIdeas and vote for this enhancement.

Hi @Afrinaaz, Have you had a chance to try or consider Amanda's suggestion? https://community.oracle.com/netsuite/english/discussion/comment/16874059#Comment_16874059

Hi @AhmedM, The enhancement request is still open. I recommend visiting SuiteIdeas to vote for it. Additionally, please share your comments on why this feature is important for your business needs.

Hi @J Daniels Just checking if you were able to see previous comment. We'd appreciate if you can provide us the information for us to be able to check on this further. Thank you.

Hi @User_SAFBS, I'd like to follow up on this thread. If you need further assistance, please feel free to ask. If your question has been resolved, kindly click 'Yes' on 'Did this answer the question?' for the reply that was most helpful. This helps others with similar questions find the correct answer more easily, and…

Hi @kmd_14170, I'd like to follow up on this thread. If you need further assistance, please feel free to ask. If your question has been resolved, kindly click 'Yes' on 'Did this answer the question?' for the reply that was most helpful. This helps others with similar questions find the correct answer more easily, and…

Hi Rob, I'd like to follow up on this thread. If you need further assistance, please feel free to ask. If your question has been resolved, kindly click 'Yes' on 'Did this answer the question?' for the reply that was most helpful. This helps others with similar questions find the correct answer more easily, and you'll also…

Hi @User_FNWKM, Thank you for posting this thread. It seems that there is an existing customization in the environment prior to the import, and the solution worked successfully. You can also provide feedback directly to SuiteAnswers by clicking on these buttons.

Hi @JBL, this falls under Enhancement #542057.

Hi @User_VA1OM, I'd like to follow up on this thread. If you need further assistance, please feel free to ask. If your question has been resolved, kindly click 'Yes' on 'Did this answer the question?' for the reply that was most helpful. This helps others with similar questions find the correct answer more easily, and…