Robert Nedelkow-Oracle · Oracle NetSuite Community Manager · Admin

Support will follow up with you shortly. This is being tracked via Defect 477056 : File Cabinet > Advanced Add > You must enter a URL for this media item.

This incident should be resolved now.

Defect 477056 : Add files to the File Cabinet > You must enter a URL for this media item, has been resolved.

Edit: This issue is still open and Operations is working on a fix. No eta as of yet.

Status page update: Recent configuration changes during a scheduled upgrade caused issues with some NetSuite services. The Engineering Team followed our prepared mitigation procedure and service has been restored. We are implementing process and monitoring improvements to prevent or mitigate any similar occurrence in the…

Support filed Defect 473161 for this incident. Operations Engineers were notified of an issue with the production NetSuite service and systems were reported to be stable at 7:20 AM EST. Please submit an online case if you continue to experience any issues.

Support filed Defect 474828 > NetSuite IP Blocked by SORBS (Spam and Open Relay Blocking System). Please submit a case and reference the Defect #.

Support filed Defect 472069 : Login to Sandbox > Error : 'Your Session has timed out. Please login again' for this. The issue has since been resolved.

On 12/19: An incident in our database infrastructure has resulted in an interruption of service for some customer accounts. status.netsuite.com has been updated for this incident. Please contact Support and reference Defect 476217 > System.netsuite.com > Click Login > An Unexpected Error Has Occurred.

This should be resolved for all accounts now.

Defect 474814 > Unable to Login To NetSuite was filed for this incident.

Please contact Support if you continue to experience this issue. jono101, 208.46.212.208 is not listed in the SBL according to http://www.spamhaus.org/lookup.lasso.

Support filed Defect # 472551 > system.netsuite.com > Click Login > Page Just Loads. No ETA is available at this time. Status.netsuite.com was updated with the following message: An incident in our NA East facility has resulted in a degradation in availability for customers local to that datacenter when using NetSuite…

Support filed Defect 471850 > Performance > NA NorthWest > Overall Slowness for this. status.netsuite.com has been updated: An incident in our NA Northwest facility has resulted in a degradation in performance for customers local to that datacenter when using accounting functionality. Operations Engineers were notified of…

An incident in our database infrastructure has resulted in an interruption of service for some customer accounts. Support is currently filing a defect and status.netsuite.com has been updated.

We are currently working on a resolution with highest priority. Please submit a case and you will be notified as soon as a fix has been released.

Defect 471850 was bumped to U1 and Operations Engineers are working on the issue with highest priority. At this time, the performance should have started to improve. The fix is expected to be completely rolled out overnight if not sooner.

Support filed Defect 471569 : Site Builder > Performance > NA East / NA Central > Slow Web Store Performance for this. The notes indicate that DNS needs to be updated. Please contact Support if you have any questions.

eleran, Support is reviewing the details of your case. Brent, please file a case for Support to investigate this further.

There was an incident late yesterday (11/17) that could have impacted your datacenter. Support filed Defect # 472551 for that issue. If you still don't have a case # or cannot submit an online case, send an email with details of the problem and your contact information to…

The SSL certificate used to load resources from https://system.eu1.netsuite.com will be distrusted in M70. Once distrusted, users will be prevented from loading these resources. See https://g.co/chrome/symantecpkicerts for more information. Please contact Support for clarification or to report any issues associated with…

Please contact Support with your details and our Performance Team will investigate this further. Also indicate whether the search/report ran successfully prior to Release 2017.2.

MChammaTX, SORBS listed 208.46.212.196 and 64.89.45.192. The defect indicates 64.89.45.192 will be de-listed on 12/14.

208.46.212.196 has been de-listed but one other IP will de-list on December 14. Please file a case to receive an update when the remaining IP is de-listed.

Hi, we are down across all offices. Unable to log a case with support as cannot access SuiteAnswers. Does anyone know the support phone number, please? You can reach Support by phone at 1877-NETSUITE, option 2 for Customer Service. Alternatively, you can send an email to…

There was a NA West incident posted on status.netsuite.com that should be resolved now. Please contact Support if you continue still receive any login errors. An incident in our database infrastructure has resulted in an interruption of service for some customer accounts. 03:38 PM - 03:49 PM EST(Resolved)

Support is investigating an issue with Web Services integrations - Defect 467926 >Web Services | Restlets > Send Request to another Data Center other than DC Account located > UNEXPECTED_ERROR | An unexpected error has occurred. Technical Support has been alerted to this problem. The alternate solution suggests using the…

The help link may be pointing to a different data center in that case. I haven't seen any issues reported for that version, but here's a summary of the SuiteAnswer: [INDENT] From the Support tab, you can access the following:[/INDENT] [LIST] [*]SuiteAnswers – In the SuiteAnswers portlet, click Go to SuiteAnswers to open…

You can reach the Technical Support Team in different ways depending on your Support type. You can submit an online case with your details or contact Support by phone. This SuiteAnswer will help you get started.

status.netsuite.com has been updated with the following: An incident in our NA Northwest facility has resulted in Checkout Domain service interruption for some customers local to that datacenter. Operations Engineers have been notified of the issue and are actively working to address the problem. Support filed Defect…