Tom Dalton · Owner · Gold Medal

I think the problem is that NS is so ridiculously convoluted that they can't find people to answer their customer's problems. That would explain why we often have to describe how to use a specific area of NS before we can then describe the problem that we are having. If some areas of NetSuite were DE-CLUTTERED and…

The netSuite instructions say: You can now set up your NetSuite account to print using EPL format. Printer types that can use this format include: Eltron 2042, 2442, 2543, and 2844 Epson FX 870 and 880+ IBM 2380 NCI 1155 My question is ...Can NetSuite print to a 2348+ Zebra printer? Tom

Ken, We haven't used CyberSource since the day that it stopped working with NetSuite. On the day it quit, I switched back to VeriSign and I called NS and they made issue 120937 to get the problem fixed. I have been checking issue 120937 in the NS support center and I just checked again and it says "Pending Release - Under…

I have gotten the "I will check on it" about 5 times. ZERO results and it has been about EIGHT months now. So, this is how NS backs up the guarantee and the message in this thread that users that were effected will be eligible for one free month? My customers would call their lawyers if I guaranteed something and then…

Dave, Did you ever get granted your free month from our down time? Or is there a formal request that you found. I still have not recieved that credit. Has anyone else recieved a credit for down service to their account. If so, how did you have to go about actually getting it???? Nothing here ...and I have asked my rep 3 or…

Evan, that "one month free" gesture goes a LONG way to show good will with your users that are effected by problems that halt all possibility of sales (and in this case... also all possibilities of being productive). It shows that you acknowledge that we lost sales and lost money as a result of a 20+ hour NS outage and…

Our site is still 100% down. I can use this time to work on my BLOG about the joys of being a NS user. -Tom

99.5% uptime guarantee policy. Is that monthly or yearly? So, (assuming monthly and it is a 30 day month) = no more then 3.6 hours of down time for that 30 day month. Down time definition...not sure?!? It doesn't mean when something mission critical (like the ability to take orders online) is broke. From my experience...it…

Try going to http://www.signsdirect.com You will see... "Our Web site is temporarily unavailable while we perform routine system maintenance...." It has been that way for about 15 hours. The back end is broke and throws error of ..."An unexpected error has occurred. Please click here to notify support and provide your…

> Tom, have you been contacted? No >Is your site and backend still down? Yes, site and backend is all still down and we are loosing sales > Any updates from Netsuite? Nothing

Our site is down and has been since 11pm CST and it is now noon on Saturday. ... both our back end and website are unavailable. We are loosing sales .... again. -Tom

One portlet that loads extremely slow is our reminders. I need it open or else it isn't a reminder. Keeping the "reminder portlet" closed would be like keeping your post-it-notes inside of a closed file cabinet and not taped to your monitor. I still contend that these should ALL be fast (like the NS competitors offer)…

Ted, I pre-paid for 3 years of both NS and NS tech "support". I call NS tech "support" and enter my account number (as I always do) and the voice says "account doesn't exist". We have a crippling problem and CyberSource says "our system is working fine, have you viewed your error logs". We can't even call you. So, how do…

I can now contact NS support. They say "yes, it looks like you do have a problem". Issue #120937 In the mean time, I will use this down time to work on... http://netsuite.wordpress.com This could be a cybersource problem. In either case, the people outside of NS need more information from companies that have experience…

I don't use cybersource and I am experiencing the same issues. Are you sure it's related? When you process a credit card through NS back-end, does it give an error that says... "An unexpected error has occurred. Please click here to notify support" When your customers (who have just spent 30 or 40 minutes picking items and…

Evan, I don't know what "Yahoo Store" does differently, but their "trend graphs" loaded in a fraction of a second. We had the SAME volume of sales and the same volume of "hits" (and both were graphed at NS and Yahoo) so the Yahoo graphs were getting and then graphing the same amount of data...but 100 times faster. A good…

In my opinion, those numbers really DO NOT mean anything because I can see those "performance numbers" WAY before my page has fully loaded AND SO it doesn't represent "REAL" page load times. For example, I have a dashboard loaded with 6 or 7 reminders. The page opens with everything EXCEPT my reminders and then I get the…

jpoploskie, We are definitely have two different issues. Tom PS: We are still loosing money. Customers are calling every 20 minutes saying "your site is broke".

Ted, I appreciate the update, but how is a CyberSource problem also effecting my ability to call NS technical support? Tom PS: Cybersource said that they DID have issues on the 3rd ... but currently they have NO PROBLEMS ...yet I still can't process a credit card in NS. They say "can we see the failed transaction logs so…

OK, the second error was because the order total changed after the order was placed, but before it was approved. That didn't cause an error message before we left VeriSign. Hhhmm?

NS Issue 120447 Add your name to this issue if it is effecting your web store.

What browser and what OS?

> notice any difference in speed with the time of day? Transaction searches (like for a shipping zip code in a SO) are always slow.

Our "transaction searches" are about the slowest thing we do in NS. Unfortunately we usually have a customer waiting on the phone and they are checking status of an order and they don't have their order number. They give us their "ship to" zip code and we punch it into NS and get times like this.... Total: 50.827 Server:…

I hope NS realizes that this is down time. We invested a lot of money in this line of products and imported a large quantity of this item from China. Now we have the item in NS and it doesn't work because of a NS bug!! After calling and going through the long trouble shooting process with NS support ....no solution was…

We are still working on a fix for this. btw, even though you get an error message the fax should still be sent. Thanks for the news. You probably think that the fact that the error wasn't preventing the faxes (although it sure appears to prevent them) was good news. In our case, if what you are saying is true, we will have…

This is Issue Number 119831

This item has inventory and making a new version of the item matrix would be a nightmare. The new version wouldn't connect to the PO (from when we ordered the inventory of these items) or the inventory/location data already existing for this broken matrix item. I just called NS. After 3+ hours ... no easy solution was…

I have tried calling NS twice about this problem. Both times after 1+ hours I had to hang up and move on to other things. Definitely NOT getting silver support next time around. T

Status: Pending Development Assignment How long does that take? NS, are we being charged for NS? If so, could we please have basic functionality? If new items don't work online, then we are down (in my opinion). If we are down, then we should NOT be charged for NS services until we are up again! You are costing us money…