nugkent Red Ribbon

Ok, this has been resolved. The issue was that in previous years our outside accountant (vendor) had free access (license) to netsuite. As of our renewal (last month) or 2010.2 this free access is no longer available yet we still had the vendor record marked as "give access". Once I removed the access to our outside…

Steph, Try completely exiting your web browser, and clearing all brower cache, cookies, etc related to netsuite. I did that today and was able to save a custom form after an hour of frustration.

It would be great if you could file a case with support so we can investigate and get rid of the Unexpected Errors. Thanks, -e Evan, Case 1252034 We are down as any custom form I work on is now receiving the dreaded "unexpected error" message whenever a save is attepted. Staff is extremely upset since I cannot modify their…

The error seems to be caused by moving elements between subtabs when the element has a field group assigned that does not exist in the subtab that it is being moved to. Also error occurs when all elements in a subtab are moved to another subtab leaving a subtab empty. Also, the bread crumbs while editing a Custom…

Down here too.

We are trying to use UPS. Unfortunately Netsuite does not work with 2nd Day Air to Puerto Rico.

We were able to do a UPS Ground to with ship to address Country Puerto Rico today. I think this issue finally fixed. (fingers crossed) Don't forget to print the international docs to go with the shipment in Print Checks and Forms.

Customer Care Case # is 1200065 We had to use UPS.com web site to do the shipment. So we will not be able to do a webex on this one. Hopefully Netsuite tech support will try on their own before calling. Thanks,

Total 74.066 Server 72.773 (98.25%) Network 0.414 (0.56%) Client 0.879 (1.19%) Page /app/accounting/transactions/deposit.nl Email kent@novatech-usa.com Time 6/4/2010 9:15 am GMT +5

Total 77.337 Server 75.536 (97.67%) Network 0.684 (0.88%) Client 1.117 (1.44%) Page /app/accounting/transactions/deposit.nl Email kent@novatech-usa.com Time 6/3/2010 4:26 pm GMT +5

Must be a daily requirement to be slow every so often. Again today. Total 72.613 Server 71.222 (98.08%) Network 0.279 (0.38%) Client 1.112 (1.53%) Page /app/accounting/transactions/deposit.nl Email kent@novatech-usa.com Time 6/2/2010 8:51 am GMT +5

Cache was cleared and still same problem today. Total 77.269 Server 75.426 (97.61%) Network 0.47 (0.61%) Client 1.373 (1.78%) Page /app/accounting/transactions/deposit.nl Email kent@novatech-usa.com Time 6/1/2010 8:55 am GMT +5

Case #1162573

I have been told by tech support to use system2.netsuite.com when the regular site is extremely slow (or down).

Interesting that Netsuite acknowledges an outage Friday and yet status.netsuite.com shows all system up 100% during the same time perior. Please explain. System Uptime: Last 7 Days Average uptime for all NetSuite Databases Sunday, 03/07/2010 100.00% Saturday, 03/06/2010 100.00% Friday, 03/05/2010 100.00% Thursday,…

also down here Houston. I have noticed that status.netsuite.com really shows what's going on about an hour to day prior. Not really good if you want the current status.

Will do. Thanks, Case# 989409 Created: can you switch us to a faster netsuite server?

back up here

Netsuite is down for us too. Our Netsuite web store is also down. status.netsuite.com says all is OK though

status.netsuite.com Some Service Interruption Some accounts affected. Please login to your account for more specifics login .... where?

We are also getting "You cannot submit this form due to an unexpected error" messages when saving forms. Also, when trying to submit a case via the Support tab, submit case online, the web page hangs at the submit button. finally posted case 890936. Also, tried to sumbit a case from the customer center and received the…

Peter, Thank you for the update. Please advise once this defect has been resolved in 2009.1. Defect 161029 - Error sending USPS request.

Still showing blacklisted this weekend for one of our customers. They did not receive our web Sales Order acknowledgement Action: failed Status: 5.0.0 Diagnostic-Code: X-Postfix; host mailserver.sutliffcider.com[213.171.216.106] said: 554 Fasthosts is not accepting mail from 167.216.129.170 at this time. Please visit…

still happening today. 553 5.3.0 ITS-SP2: Spam blocked - Rejected due to Spamhaus listing see http://www.spamhaus.org/query/bl?ip=167.216.129.171 (in reply to MAIL FROM command)

I received the following message from Netsuite on 1/18/2010 regarding this issue: Hello Kent, Netsuite was erroneously blacklisted by spamhaus last week (Jan 11, 2010) and was removed from the list right away (Jan 12, 2010). Due to black list cache, there are still intermittent experiences of black listing. Total reports…

Our netsuite emails for sales orders, cash sales, invoices, purchase orders are also being bounced. This system is configured to reject mail from 167.216.129.170. (in reply to MAIL FROM command) and also Client host [167.216.129.170] blocked using cbl.abuseat.org; Blocked - see…

Amit, Insurance... forgot about that adder. Now on the USPS web site we have. Priority Mail® $4.80 (4.75 online price) Insurance (Insured for $19.60) 1.70 Total $6.50 (6.45 online price) In Netsuite we have: Shipping Cost: $5.50 (with insurance turned ON) Shipping Cost: $4.75 (with insurance turned OFF) The discrepancy…

Tom, Thanks my test examples are working for me now.

That's probably because the insurance quoted through the NetSuite integration is not the same used directly by USPS (their own). It is provided by a third party (U-PIC), through our USPS postage reseller and integration partner, Endicia. You can read more about this option on Endicia's site:…

Tom, Thanks. In addtion to our customer's Ship To address being allowed to have zip+4 for USPS realtime rates working... I found that data element: FromPostalCode is being sourced from Setup> Company Information - subtab Shipping Address - Zip field. We really should be able to have zip+4 here too.