Aaron McCausland Blue Ribbon

I resolved it in my case by either changing the preferred Purchase Order form to Advanced print mode, or making none of the Purchase Order forms preferred. There is a SuiteAnswer about this: https://suiteanswers.custhelp.com/app/answers/detail/a_id/104017/loc/en_US

I did this by injecting Javascript into the page clientside, in the beforeLoad event handler of a UserEvent script. Is that how you did it?

How was this problem resolved? I am having the same problem, and because of it we have not been able to upgrade our Purchase Orders from Basic PDF Layouts to Advanced PDF/HTML Templates.

Did you ever find out the answer to this question?

Did you ever figure out how to solve or work around this problem?

You can remove the Shipping Cost element from the PDFs for sure in Advanced PDF/HTML templates, maybe in standard/basic/legacy templates/layouts too (not sure, I'd have to check). If it's always contributing $0.00 to the total then all you have to do is hide/remove it. If it is contributing more than that, then we have a…

I have it working as needed now. The way to be able to adjust and try things in the PCV system is to set up your searches and segments, assign them in the Customer Segment Manager, and then check them in the Items by Customer workbook or Customers by Item workbook. When it's working as intended, THEN rebuild the search…

Cache Invalidations do not update the set of items in the Web Store unless I first rebuild the search index. Believe me, I tried re-saving the Searches, the Segments, and the Customer Segment Manager page, logging out of the web store, invalidating the cache, logging back in, and refreshing (with cache bypass) the web…

No, I haven't yet, that was a lower-priority issue. If it started working, would I be able to test changes to CSM without having to rebuild the search index each time?

It doesn't solve the 500 error in SMT, but that's a different issue.

The problem seems to have resolved itself. It's hard to know if I just missed setting some field values involved in the search criteria, or if the search index is looking at old data, when this happens. I can't rebuild the search index more than twice a day to see what the effect of changing segment data does. The Items by…

Here is the case #: 6036156

I responded to Support's email. The email also reminded me: "A reminder that your Support Type is Basic which allows you to receive Customer Support assistance for critical (business down) cases and/or potential defects and is still subject for review." So I hope the case doesn't get rejected since we can continue doing…

Thank you @Francis Valiente-Oracle , I have confirmed all the steps for setting up and troubleshooting were followed, except Advanced Preview in SMT, which is broken (throws 500 error upon the attempt). I have responded to an email I received today from NETSUITE-COMMUNITY_WW<netsuite-community_ww@oracle.com> asking for…

I have also solved it now. I had to create an Integration for Administrator or SC Developer role, with the needed Token Based Auth checkboxes ticked and the Callback URL set to the localhost TBA endpoint on port 7777. By putting the Integration's Consumer Key and Secret in the Suitecommerce extension development root…

What was the solution? I am having the same problem.

Thank you. My scripted workaround that makes the Rates 0.00 and backs up the Amounts to a hidden column on before submit then puts them back to blank after submit and restores the Amount from the backup, seems to be working in the meantime.

I made my own implementation using the same Javascript files, and found that the script was throwing an error when it tried to get a file from one of the bundle subfolders, because nlapiGetContext().getBundleId() returned a blank value. This would likely happen in my own implementation because my own implementation is NOT…

I confirm that the Plugin is already enabled. If it were not, the outgoing StickyNote emails would not have the GUID at the bottom, and no StickyNote Email Capture records would be generated. However, both those things are happening, and the checkbox in the Manage Plugin Implementations page is checked. So it is confirmed…

I am attempting to fix the email capture plugin implementation, starting in our sandbox NetSuite environment. I created a new plugin implementation for stickynotes email capture as the one already installed, and gave it all the exact same script files and settings, except the log level is Debug and the owner is myself. I…

The error appears to be due to the Quantity being synced between the SO and linked PO, as whenever we change the Quantity on one of them and save it, then the error happens on the same item line of the linked transaction if it has a blank Rate on that line. I created a very hacky workaround for this problem by the…

I found an Accounting Preference called "Update Drop Ship Order Quantities Automatically Prior To Shipment", but the items of the lines this is occurring on are Non-Inventory Items, and the preference help text says it only applies to lines with Inventory or Assembly Items. So I don't know what's going on. Is there another…

Before the error happens, the UI warns me in an alert box: When you change the purchase order quantity, the sales order quantity and price will be adjusted based on this change. Is this the built-in behavior of NetSuite? Is there any way to make an exception for specific lines?

Yes, thank you for those valuable comments. I looked at the documentation you mentioned and I read that part I had missed before, where it says the paginated SuiteQL queries need a sorting order to prevent duplicate or missing results. I tried adding "ORDER BY item" at the end of my query, but this had little to no effect…

The support rep does not consider this problem to meet the requirements for my support service level (Self-Service which allows me to receive assistance from Customer Support for business-down critical cases and/or potential defect). Since it's not a business-down/critical case, then this response implies that the support…

Yes, I have received the support rep's response email today, and we are setting up a Zoom call about this problem.

Also I just realized that Page.value.data.asMappedResults() returns a different number of results every time. If I set the page size to 10, then some pages are 4 results long, some 7, and some zero (empty). These are pages before the last page, so it's not because the last page usually has fewer results. The API is not…

If I run the COUNT(*) query in query.runSuiteQLPaged, it returns 16871 in the results, just like the SuiteQL Suitelet published in a bundle by Tim Dietrich that I was using for comparison. So again, if the COUNT of the same set of data (no difference in the WHERE clause and no JOINs) is 16,871 why do I get more like 7,000…

Those SuiteAnswers are helpful. I think that's a better way to go than what I'm currently doing which is to parse all incoming Messages that appear in NetSuite to see if they match the regex pattern typical of a StickyNote reply, as there are a lot of chances for false positives and false negatives without that GUID. I'm…

I looked into the script that runs when a StickyNote Email Capture happens, and it is the reason for that Message to the NetSuite account holder admin saying the original stickynote must have been deleted. However, it shouldn't be coming to that conclusion because it's checking for the GUID in the reply message which I…