Hello @User_NYEDJ, I would like to follow up on this thread. Please let us know if you need further assistance. If the previous comment helped in your concern, kindly click "Yes" on "Did this answer the question?". This will help others with the same question to easily find the correct answer. You can also earn points and…

Hello @User_FQ0VR, As per checking here on my end here is what I can say about your concern. There are a lot of reasons as to why you are not able to reset a user's password in Sandbox (non-SSO). Please check the following Suite Answer documents to check if one of them will be able to resolve your concern. Note: Please…

Hi @Kedalene, I would like to follow up on this thread. Please let us know if you need further assistance. If the previous comment helped in your concern, kindly click "Yes" on "Did this answer the question?". This will help others with the same question to easily find the correct answer. You can also earn points and…

You're welcome, glad we were able to help!

Hello @gbradley, You're welcome, glad we were able to help! Regarding your other question here is what I can say about it. To check on your Marketing Campaigns and to configure the DNS please check the following SuiteAnswer documents. Note: Both of these SuiteAnswer documents have multiple related documents within it.…

Hello @gbradley, I would like to follow up on this thread. Please let us know if you need further assistance. If the previous comment helped in your concern, kindly click "Yes" on "Did this answer the question?". This will help others with the same question to easily find the correct answer. You can also earn points and…

Hello @Kerith, I see. I apologize for the confusion but our team for NetSuite Community doesn't have backend access. Cases regarding specific concerns for customers are best handled by the Support Representatives on their side. I suggest waiting for the representative currently handling your case so they can further…

Hello @gbradley, As per checking here on my end here is what I can say about your concern. Note: Please check Suite Answer document Creating a Campaign Email Address Record before or after reading the key notes I will provide. To change the from Email Address for marketing templates navigate to Setup > Marketing > Email…

Hello @Kerith, As this Discussion Thread is from almost 10 years ago it is hard to say for certain that the concern remains unsolved or if the concern you are encountering is the same. As per checking here on my end it looks like you have filed a case for this as per recommendation from the previous comments. Once the…

Hello @nugkent, I see. If I understood correctly your concern for this thread is already resolved by your developer when they made the changes according to your latest post. If that is the case, we are glad that you were able to resolve the concern on your own. On your latest post please answer the question "Did this…

Hello @User_YPN6V, You're welcome, glad we were able to help! Regarding your follow up question please check the following Suite Answer documentation for reference. Setting Employee Restrictions In the Employee Restrictions field, you can restrict this role's access to transaction, customer, and employee records, based on…

Hello @User_YPN6V, As per checking here on my end here is what I can say about your concern about adding a role to an existing employee record. Note: Please check Suite Answer document Giving an Employee Access to NetSuite before or after reading the key notes I will provide. Go to Lists > Employees > Employees.…

Hello @Cathy Rovano, We have identified your concern as a potential defect. We will reach out to you via email to request for your account information and file a case on your behalf. Regards Matt

You're welcome, glad we were able to help!

Hello @gbradley, As per checking here on my end here is what I can say about your concern on Key Performance Indicators. Currently there are two ways of doing this. Manually providing the criteria of your Key Performance Indicators to the other Administrator On your Home Dashboard on the Key Performance Indicators Portlet…

Hi @Elina Kourouzidou, I would like to follow up on this thread. Please let us know if you need further assistance. If the previous comment helped in your concern, kindly click "Yes" on "Did this answer the question?". This will help others with the same question to easily find the correct answer. You can also earn points…

Hello @User_C4WN4 , As per checking here on my end using all the available resources here is what I can say about your questions on Work Calendars. Question 1: For the employee population, since the current work calendars contain 2024 holidays, effective January 1, 2025, these work calendars will be outdated. Must I create…

You're welcome, glad we were able to help!

Hello @Benjamin Paul - USA , I see. That is strange I'm pretty sure I provided the correct hyper link for the Suite Answer document Disaster Recovery. As per your request here is the full URL link as well as the Document Number. Suite Answers ID: 1014254 | Disaster Recovery URL:…

Hello @User_FQ0VR , You're welcome, glad we were able to help!

Hello @Benjamin Paul - USA, Upon checking here on my end here are the answers I can provide to your questions regarding NetSuite's data backup feature. Note: Most if not all of your questions have been answered on another Discussion thread which is titled About operate NetSuite's backup feel free to check that thread as…

Hello @User_YYHE9 , Upon checking here on my end here is what I can say about your inquiry about customer accounts being able to be added on the Sales Rep list. Based on standard NetSuite procedure an Employee is considered as a Sales Rep when it has the Sales Rep checkbox, or the Sales Role checkbox ticked. To know where…

You're welcome, glad we were able to help!

Hi @User_TQMLE, I would like to follow up on this thread. Please let us know if you need further assistance. If the previous comment helped in your concern, kindly click "Yes" on "Did this answer the question?". This will help others with the same question to easily find the correct answer. You can also earn points and…

Hi @User_FQ0VR, I would like to follow up on this thread. Please let us know if you need further assistance. If the previous comment helped in your concern, kindly click "Yes" on "Did this answer the question?". This will help others with the same question to easily find the correct answer. You can also earn points and…

Hi @User_FQ0VR, I would like to follow up on this thread. Please let us know if you need further assistance. If the previous comment helped in your concern, kindly click "Yes" on "Did this answer the question?". This will help others with the same question to easily find the correct answer. You can also earn points and…

Hello @User_TQMLE , Upon checking here on my end here is what I can say about your request for making Purchase Request using the Administrator role. You may create Requisitions for the Administrator role after enabling the feature (Setup> Company> Enable Features> Transactions tab> Requisitions checkbox). However, this is…

Hello @User_FQ0VR, As per checking here on my end here is what I can say about your concern. Please check the following: Navigate to Setup > Company > Rename Records/Transactions Check for NAME FOR LOCATION and confirm if it is using the name that you want it to use Then navigate to Setup Dashboard > Company >…

Hello @User_FQ0VR As per checking here on my end using Suite Answer document 9407 - Mail Merge vs. Email Campaigns. https://suiteanswers.custhelp.com/app/answers/detail/a_id/9407/loc/en_US Below is the summary of the document: Mail Merge and email marketing campaigns both let you create personalized emails in bulk. By…

Hello Everyone, I am Matt from The Philippines, working as a Technical Support Engineer for CRM. My hobby as of the moment is listening to music. I hope to learn a lot and enjoy my stay here within this community. Thanks!