Robert Nedelkow-Oracle · Oracle NetSuite Community Manager · Admin

What type of search are you exporting? In some cases, exporting an Item Saved Search with Description field added as a column, the Description contains HTML tags.

Is the problem in the UI or webstore?

status.netsuite.com was updated with the following message: The component that handles authentication for NetSuite version 2015.1 is running in a degraded mode. This is causing logins to take a long time and can also result in timeouts affecting login operations. Automatic authentication is also affected including making…

Defect 326927 was filed for this. Please have your case attached to receive updates.

In that case you could source the customfield into a custom hyperlink field and export the hyperlink. This way it won't display any html tags on export and the field is linked in search results.

Some accounts are affected. More information will be posted on the status page as it becomes available - status.netsuite.com.

If you are using a custom role, you may be using a published dashboard that has restrictions set by your Administrator. Do other users with the same role as you see the same thing?

I would report this to Support to investigate further. When a refresh fails, a popup error message is displayed that includes an error ticket number.

You can view the Enhancement status in SuiteIdeas. To access SuiteIdeas and submit a new idea or vote on existing enhancements, see this SuiteAnswer.

Customer/Employee Record that has Login Access > Change Email > Save > You must provide a password to give this person access to your account. Defect 324505 was filed for this.

We are tracking this functionality in Enhancement 279573 NetSuite for Outlook >Saving Outlook message to NetSuite : Exclude Signature Logos from being saved in NetSuite.

Please contact Support to be attached to Defect 326972 : Site Builder > Reference Checkout 2.03: Unable to proceed with Checkout due to Invalid Address error.

The fix to Defect 324139 will be released shortly.

This may be related to S1 Defect 321953 Save Invoice > throws "an unexpected error has occurred". Please contact Support to have your case attached if you experience this issue.

Support filed Defect 320857 regarding the intermittent performance problem. Some users may experience better performance using https://system2.netsuite.com.

An alternative might be to use inline editing on the remaining records.

A similar error was reported on Inventory Item mass updates. Please file a Support case and reference Defect 286772.

Using Ctrl+F5 to reload the page does effectively clear the cached file as well. You may use this as the alternative to clearing the browser cache the usual way.

The fix to Defect #321899 - SSS > Before Record Load for Sales Order > Unexpected error should be released shortly.

Hi Steven, the Support case indicates the problem was resolved. Please re-open the case if you continue to experience this issue.

Both IP Addresses 167.216.129.171 and 167.216.129.170 are no longer listed in the CBL. 167.216.129.170 was removed at 2014-12-06 22:42 GMT and 167.216.129.171 was removed at 2014-12-06 20:19 GMT.

Support has confirmed FedEx rates are being calculated successfully now. If you continue to experience this problem, please contact Support and reference Defect 319458.

Support has filed the following Defect: 319458 FedEx Shipping Item > Enter Sales Order > Compute Shipping Cost > Cannot Compute Shipping Cost > Error Cannot calculate cost for the selected Realtime rate. The rate for this service is not available for the specific source and destination address.

FedEx WebService is currently experiencing an issue with calculated shipping cost. No eta is available at this time. Please visit fedex.com for shipping calculations as we investigate this further.

FedEx reports this issue has been resolved.

This may be a caching issue. Try clearing cache and re-loading the page.

I use Chrome 39.0.2171.71 m almost exclusively and haven't seen this before. Have you tried clearing cache, close and restart Chrome?

System Operations should be back to normal. More information will be posted on status.netsuite.com as it becomes available.

Some accounts are affected and Support has filed Defect 316528 to track this.

Defect 316502 is being investigated with highest severity and Support will provide an eta once it becomes available.