Thanks @Richard James Uri-Oracle for responding. Indeed, the problem is escalated, but they claim to have no issues with other customers. I'm 100% sure their connector logic fails once in a while, OR there is something in the communication channel causing response messages to disappear or be corrupted. The latter, I cannot…

The solution is to link the disputed invoice to an invoice dunning queue , effective removing it from the customer dunning queue

Thanks @Niña Camille G. Paule-Oracle, There are two different guidelines published by NetSuite on how to manage tax rate changes. I assume 'the why' this has been changed stays a mystery. Looking from a system point of view, the current procedure to rename tax codes is a few steps back. It clutters the UI and may break tax…

Thanks @Niña Camille G. Paule-Oracle, How you describe it is how I understood it must be done, but… the help center shows a different procedure, see /app/help/helpcenter.nl?fid=section_n1812624.html Excerpt: To update tax rates: Rename your current tax codes if you want to use your own naming convention. Create a new tax…

Hi @Tigran Shahnazaryan, Thanks for your thoughts on this matter. Scripting the Canadian journal record may be a solution, but considering the effort, it is easier to import sales transactions instead of journals and benefit from the native Canadian tax reporting. It was obviously not clear that the Canadian tax support is…

hi @Tigran Shahnazaryan, Thanks again for the input and sorry for the delayed reply — holidays in between ;) Custom fields & script as you mention is indeed an option. On second thought using the standard tax fields may interfere with native behaviour and depend/break on NetSuite updates. I dug a bit more and found tax…

"You are using the classic/legacy tax engine, correct?" the account uses legacy tax, indeed

hi @Tigran Shahnazaryan, Thansk fro the feedback. The customer imports sales amounts in journals and have the tax rates that are applicable for the various sales. In netsuite nothing else is known of the sales. searches and reports are no really helping. I'm looking to add tax code and rate to the journal to be able to…

hi @Tigran Shahnazaryan, Thank you for responding and confirming the issue with the tax fields hiding. Today, this tax breakdown is a manual calculation. It is a company with numerous sales outlets, resulting in numerous repetitive tasks to calculate tax amounts for each rate. I'm not sure they have reports and searches…

Hi @Micah Timbol-Oracle, Thanks for reaching out again. I indeed resolved the issue, actually resolved two issues. not showing invoices in the email dunning queue that are disputed by the customer speed up the dunning evaluation time from many (4+!) hours to 10 minutes. All it took was to use another Saved Search with…

Hi @Micah Timbol-Oracle, thanks for the reply. The customer knows which invoices are in dispute and use SS to show those. The key question is how to prevent a dunning paused invoice appearing in the dunning Email Sending Queue. Maybe an extra filter and exclude the paused invoices in the WF triggering SS's in the workflows…

Hi @Micah Timbol-Oracle, "If you pause the dunning in the invoice itself, it will show in the queue" . Thanks for this info, I did not know this and is somewhat unexpected behaviour. In the dunning (email) queue is not visible which invoice is 'dunning paused'. Since a paused invoice can be in the dunning queue the credit…