Tom Dalton · Owner · Silver Medal

Is the "My Account" defect (that causes the error message that our customers see in our web-store on a daily basis) still just listed as an S2?

> Do you use the new or old style PDF templates? Old > Do you trade just in USD or other currency too? Just USD > Do you have multi inventory locations? Yes > Do you have oneworld? No. NetSuite "ecommerce mid-market edition". Yea, right "ecommerce edition". Not sure how it qualified for that title with issues like this.

Templates > Header > Macros > header_macro.txt AFAIK Yea, thanks, but that file wasn't able to do what I needed it to do. I'd essential like to copy our header code from "SetUp->SiteBuilder->Theme->OurTheme->Body->Logo and Tabs Template" ..and paste it into the right area or file within "Reference My Account" so that our…

I'm testing now. It uses a different "add to cart button" for reordering items. How can it be made to follow our webstore settings? The header looks very weird and different than the rest of our site. How can it be made to follow our site settings? It is "stretched" vertically. Our normal header might be .5" tall and this…

It was almost impossible to add links to the old "customer center". Did they make it any easier to add custom links in the "Reference My Account" customer center ? -Tom

See attached image. How can ANYONE use Reference my account? We get this error when ANY user tries to view an old order. I updated to the latest version and we still get the error. So, are we the only users getting this error? We did the default implementation with nothing custom! I reported this NINE months ago! Defect…

So, it is still in Beta then? When is reference checkout 2.0 coming out? We tried the current version when it first came out and ran into several issues (posted earlier in this thread). -Tom

Bump. NetSuite? Still shows as v1.01.0. Is it still full of bugs? Is a new version coming out soon?

fmeilan, I didn't see the answers to these issues... It uses a different "add to cart button" for reordering items. How can it be made to follow our webstore settings? The header looks very weird and different than the rest of our site. How can it be made to follow our site's header settings? Is it a manual process to keep…

Well, how is Reference My Account working? No posts in this thread for 5 days... so, I assume all is working good with this feature. Please confirm.

Bump: NetSuite, since this error is visible to our customers (making us look like we have flakey ecom) AND effecting multiple NetSuite user accounts, WHEN can we expect a fix? -Tom

The header is controlled within index.ssp.... You can see that for SiteBuilder sites (i.e, === 'STANDARD') the code is calling the <%= getPageTop() %> tag. The tag adds your logo, default tabs and default links to the page. OK, in the correct index.ssp file, I replaced "<%= getPageTop() %> tag" with the contents of...…

Still trying to fix the dead "Need Help? Contact Customer Service" link in the my account area. I tried this... 1. Copied ALL files and folders from: Web Site Hosting Files/Live Hosting Files/SSP Applications/NetSuite Inc. - My Account/Reference My Account to: Web Site Hosting Files/Live Hosting Files/SSP…

I just tested again. I view order history and click "View Order Details" on any of the orders and get "An unexpected SuiteScript error has occurred". On the main page it says "Need Help? Contact Customer Service". Contact Customer Service is clickable, but nothing loads when clicked. -Tom

Has the "Reference My Account" been improved since its release earlier this year? Is it still in Beta?

Thanks for the update. Does tracking not work with ANY carriers? I ask because if it were FedEx only, then we could proceed as we don't use them. What does the "order details" link do? Is it simply a dead link?

Canned Response?

I concur. Your not alone in your conclusions.

You're welcome Aaron. As much as I hate many things about NetSuite, I am an advocate by default. We're stuck. We can't afford to start over, so ...if we're staying ...then we've got to make it work. We've also got to hope that it works for enough other people that the company remains solvent. right? So, we're reluctant NS…

Also, we found the way to hide NetSuite's "Re-order Items" link in "my account tab". It is in the SuiteAnswers at https://netsuite.custhelp.com/app/answers/detail/a_id/25714/kw/Re-order%20Items

OK, we figured out how to add links to the "My Account tab". They are on the right side, but that is OK for now. We also wanted to get rid of the right sign navigation that displayed in the "My Account tab". This took care of both issues. Basically, follow the quoted instructions below with one exception. Where the…

bd, Do you have any customers using the hosted Magento-GO? Are they happy with that? Why is Volusion on the "lower end of the spectrum"? Is that just based on Celigo's number of subscribers or something else? Tom

Mike, is this trick able to handle matrix item options with some tweaks? I don't think it can, but thought I'd ask.

Nick, How do you like it Magento Enterprise? Before Magento Enterprise did you have a NetSuite WebStore? If so, did you loose any features that you liked? What features that you've gained have been the most useful/profitable? Thanks, Tom

Could this be achieved with a <VAR> tag? So, set it so that the "default theme" specifies the add to cart button as image = <ADDtoCARTimageURL> and then set the value of that variable in each item & category template. I'm fairly unknowledgeable about HTML/JavaScript, so I don't know if this would present new issues or is…

Mike's trick is great for some applications, but unfortunately we need both the quantity field and the "item options" pull-down (if one exists) to still function. Has anyone figured out any other work-arounds for this? Outside of dense-lists... We only get ONE add-to-cart button in NetSuite because the dense-list button…

I don't want to hijack the thread, but would be interested in the same question... but with Volusion. I like what I've seen from Magento, but I'm turned off that Ebay now owns them. I'm too concerned that Ebay might eventually turn Magento into part of their eco-system including "Ebay like" sales commissions for Magento…

Thanks Mike, ...Hey that works and is plenty "elegant" for us. So, we just change img src="add-to-cart-medium.jpg" to our actual cart image and we're done.. right? Is the code otherwise intact as pasted?

"reference my account" was targeted to be released on Feb 22nd NOW, reference my account = April X, 2013. "reference checkout" was originally to be part of NertSuite v2012.1. YES, v2012.1 Now, reference checkout (with Paypal) = <null> See... http://www.netsuite.com/portal/landing/2012-1/ecommerce.shtml v2012.1 Sneak Peak:…

Is there a way to send google the data for the "Product Category" field? I'd like to send either the web-store category that the item is in (preferred category) or the income account for each item. -Tom