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We'd love to hear your thoughts on the Latest updates in the NetSuite Support Community (UI/UX edition) – December 2025. Your feedback is important to us—please let us know what you think or any suggestions you may have in the comments!

Tom Dalton · Owner · Silver Medal

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  • I didn't see much information there. I did see where someone said "drip marketing is really not feasible in NS". Maybe someone can prove that guy wrong by posting instructions to the drip-marketing usage problem described in my previous post. T
  • No, we didn't get it working with WorkFlows. We have a new marketing Guru on our team. He is setting it up using mail-chimp with the Cazoomi Syncapp connecting "netSuite saved searches" to mail-chimp groups. -Tom
  • Can someone post a detailed instructions for setting up a workflow for drip marketing emails? Thanks, Tom PS Voltron: I did watch the vids and looked at the NS help examples. None of them are specifically for Drip marketing emails for inactive customers. I tried using the system with the information available and I'm still…
  • Does the "NS for dummies" book have a chapter on workflows? Here is another one I want to do. Couldn't the residential flag be exposed to the customer with a workflow? One could add a custom "address type" field and put it in the cart on the page where customers enter their address. Then at some point it sets the NetSuite…
  • Julie, here is the workflow I was envisioning. It is for winning back inactive customers. I created a saved search for inactive GOOD customers (those with over $3k in sales that made their most recent purchase 400 days ago). I created three email marketing templates for winning their business back. One email would go out…
  • In case someone wants to fill in the gaps, here is the workflow I was envisioning. It is for winning back inactive customers. I created a saved search for inactive GOOD customers (those with over $3k in sales that made their most recent purchase 400 days ago). I created three email marketing templates for winning their…
  • Can someone post a detailed instructions for setting up a workflow for drip marketing emails? Thanks, Tom
  • I'm hoping they devoted a few chapters to workflows in the soon to be released "netSuite for dummies" book. T
  • The NS help states that Workflows can be bundled and distributed for easy installation. NetSuite, could you create a dozen sample workflows and save them as bundles that NS users can access (and install) for free?? You've done some of this in SuiteSource (Support>NetSuite Account Center>SuiteSource), but they are all four…
  • Record Type (3rd field in making a new workflow) = Customer ...right? Also, I was looking at a saved search to specify the criteria for the group that gets the email. In the saved search criteria for "customer records", I see "Date of first order" and "Date of first sale". What's the difference? What is a good way to…
  • How about some drip-marketing examples, like... -Welcome email sent to new customers 3 days after their first order. -"We want you back" email sent after 1 year with no order. -Quote/Estimate follow-up email after two weeks -Lead that didn't convert to customer within 3 days of lead creation ..."Lost Sale" Email T
  • I still don't get it. ...I'm still missing too much information. Can workflows be included in a bundle? If so, then someone could make a little extra money by selling access to bundles of "canned" workflows. T
  • Are there any resource that show a number of working workflow examples that users can simply copy and tweak for their use? -Tom