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DVD4 Interface Issue

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user5727743
user5727743 Rank 2 - Community Beginner
in Oracle Analytics Cloud and Server

Summary

DVD4 Interface Issue

Content

Hello, I'm having this problem on the DVD 4 interface. I think it's something about CSS.Is there any solution to solve this? I already install twice.  Thank you.

image

Answers

  • FPonte
    FPonte Rank 6 - Analytics Lead

    Hello.

    Can you try to run through the following Diagnostic Support generation?

    https://blogs.oracle.com/analyticscloud/4-steps-to-oracle-data-visualization-diagnostics-support

    It will help you to find something weird in your installation.

    Specially with the Install.log files.

    Did this behavior happen with all Projects you open or create?

    Cheers.

    Fernando Ponte

  • FPonte
    FPonte Rank 6 - Analytics Lead

    Hi.

    Starting with the basics.

    Can you confirm you are running DVD4 at least on this kind of machine?

    System requirements:

    Operating System: Microsoft Windows x64 (64-bit) 7 SP1+, 8.1, or 10; Windows Server 2012 or 2012 R2; Mac OS Yosemite (10.10), El Capitan (10.11), Sierra (10.12)

    CPU: Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz, 2992 Mhz 2 Cores, 2 Logical Processors or faster

    Memory: 4.00 GB Memory or more

    Minimum free disk space: 2GB; plus space for any uploaded data files

    User privileges - User needs Admin privileges to install

    I can see in your log this entry: (sawlog0.log)

    [2017-01-21T15:24:17-02:00] [OBIPS] [WARNING:1] [] [saw.webextensionbase.init.workstationCheck] [ecid: ] [tid: ] [SI-Name: ] [IDD-Name: ] [IDD-GUID: ] [userId: ] WARNING: The Oracle BI Presentation Services server is running on a workstation class machine (Windows XP Professional, Windows 7 Professional etc.). The number of concurrent users may be severely limited by the operating system.[[

    It may work fine on a vanilla installation but when you start adding stuff something may break with a bad config.

    Did you clear any folder after uninstalling DV?

    Cheers.

    Fernando

  • user5727743
    user5727743 Rank 2 - Community Beginner

    Hello

    Link with logs.zip file  https://drive.google.com/file/d/16hN1-obm27Kw-2mbMyTcdehyoEEOhnja/view?usp=sharing

    Yes, the behavior is for all Projects. This started after I uploaded plug-ins from Oracle Analytics Store. When I installed DV4 for the first time Works fine. I try re-install but remain the same.

    Let me know if you can download the logs.zip

    Thanks for help

  • user5727743
    user5727743 Rank 2 - Community Beginner

    Hi,

    Yes all pre-reqs are set. The user is administrator.

    I did the default uninstalling, without do anything more.

    tks

    image

  • FPonte
    FPonte Rank 6 - Analytics Lead

    Hi.

    Did you experience similar issue on another machine?

    Did you try clean any remaining folder or install in another folder?

    Cheers.

    Fernando

  • user5727743
    user5727743 Rank 2 - Community Beginner

    Hello,

    I installed on another machine using default mode (without Plug-ins) and Works fine.

    The instalation that I have the issue I reinstall using another folder, but the problem remain. This installation have the plug-ins seted.

    Any other suggestion?

    Thanks

  • FPonte
    FPonte Rank 6 - Analytics Lead

    Hi.

    Risky option is to install the plugins on the other machine to see if the problem can be reproduced.

    If yes then I recommend opening an SR with Oracle.

    It may be even a language issue.

    Boa sorte tche.

    Cheers.

    Fernando

  • user5727743
    user5727743 Rank 2 - Community Beginner

    ok, thanks for your help.

    Have a good work, tchê !