Unable to Open DV Desktop after upgrading to 4.0 — Oracle Analytics

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Unable to Open DV Desktop after upgrading to 4.0

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Siri Singamsetty
Siri Singamsetty Rank 2 - Community Beginner
in Oracle Analytics Cloud and Server

Summary

Unable to Open DV Desktop after upgrading to 4.0

Content

1. Uninstalled and reinstalled the DV desktop several times.

2. Installed as Administrator.

Help me fix the issue.

Thanks

Siri

Answers

  • Siri Singamsetty
    Siri Singamsetty Rank 2 - Community Beginner

    Apologize its on windows 10 Pro Operating System.

  • Siri Singamsetty
    Siri Singamsetty Rank 2 - Community Beginner

    Loading of the tool stops as shown in the picture and the bar is stuck at that place (about 75%) and never opens the tool.

    Please let me know if you need any additional information.

    Thanks

    Siri

  • Siri Singamsetty
    Siri Singamsetty Rank 2 - Community Beginner

    OS: Windows 8 64bit

    16GB RAM

    I have installed Advanced Analytics as well. s

    Below are the latest lines from the log file.

    Tue Nov 14 2017 15:39:27 GMT-0600 (Central Standard Time)] DEBUG Waiting for Jetty to accept connections

    [Tue Nov 14 2017 15:39:27 GMT-0600 (Central Standard Time)] INFO Jetty did not start yet.

    [Tue Nov 14 2017 15:39:29 GMT-0600 (Central Standard Time)] INFO Something is listening on 127.0.0.1:51025. Hopefully it is Jetty.

    [Tue Nov 14 2017 15:39:29 GMT-0600 (Central Standard Time)] INFO START TO REQUESTS ACCEPTED: 11.238

    [Tue Nov 14 2017 15:39:29 GMT-0600 (Central Standard Time)] DEBUG START TO REQUESTS ACCEPTED: 11.238

    [Tue Nov 14 2017 15:39:29 GMT-0600 (Central Standard Time)] DEBUG Loading home.jsp

    image

  • Gianni Ceresa
    Gianni Ceresa Mod

    You will have to provide some extra info if you really want an answer ...

    What happen, what does the logs says, what's your system etc.

  • Dan Fashauer
    Dan Fashauer Rank 1 - Community Starter

    I'm having same issue with one of my clients after removing it and installing same thing and I captured this it's just stays stuck on loading splash screen of application.

    Application Log.png

  • FPonte
    FPonte Rank 6 - Analytics Lead

    Hello.

    Maybe you hit this issue.

    Oracle Support Document 2150224.1 (DVD: Data Visualization Desktop Fails To Start And Hangs With Blue Progress Bar) can be found at: https://support.oracle.com/epmos/faces/DocumentDisplay?id=2150224.1

    https://support.oracle.com/epmos/faces/DocumentDisplay?id=2150224.1​

    Cheers.

    Fernando