"Failed - IO Error" when Customizing Disbursement Payment File Formats

Juan Miguel Isip-94819

Summary

Can't Customize Disbursement Payment File Formats

Content

I am trying to set up a new Payment Format called "MT9" which is specifically used by New Zealand Banks. According to Oracle Documentation (http://docs.oracle.com/cd/E51367_01/financialsop_gs/OCCAR/F1560030AN107C4.htm#F1192364AN1232D), it is recommended to Customize the seeded reports instead of manually uploading a Layout. However, when I click "Customize" on the report /Shared Folders/Financials/Payments/Disbursement Payment File Formats, I get the message "Failed - IO Error".

Also, when try to go into the report and manually upload an RTF layout, i get an error: "Failed To Save Report". According to Doc ID 1937608.1 ('Failed To Save Report' Error in Disbursement Payment Files Report), the "Customize" option should be used, but that isn't working for me as well.

Any clue on how I can resolve this? is this related to Roles? I believe I already have the BI Admin role.

Juan Miguel Isip-94819

Here's what i see when I try to use "Customize"

Juan Miguel Isip-94819

Hi, I was able to work on this with Oracle Support and found that there was a hidden shortcut link in the "Custom" Folder that prevented me from customizing the report.

For some reason, hidden folders/files can't be seen from https://xxxx.oraclecloud.com/xmlpserver, but can be seen from https://xxxx.oraclecloud.com/analytics.

After we've ticked the "Show Hidden Items" check box, we were able to see a shortcut named "Financials". This was preventing the "Customize" feature to create the same folder because it was already existing. We've deleted the unnecessary shortcut and was able to Customize the report afterward.