How to send Emails via Azure Communication Services

Sunil Gunturu-Oracle

Customer is asking to utilize Azure Communication services to send Emails from OAS (via agents). Azure communication services uses only a connection string and doesnt use any username or password.

https://learn.microsoft.com/en-us/azure/communication-services/quickstarts/email/send-email?pivots=programming-language-python&tabs=windows%2Cconnection-string

SteveF-Oracle

Hi,

This feature is not available currently, but we see you took the next step and logged an Idea Labs request.

Support Oracle Analytics Server (OAS) Email/Agent integration with Office365 with Modern Auth

Sunil Gunturu-Oracle

Thanks Steve, office365 connection parameters (Client, Tenant and Auth Token) are different to Azure Communication Services Parameters (Connection String only). Hopefully in future releases both the options will be include in the product

SteveF-Oracle

Agreed.

Feel free then to file a separate specific Idea Lab request, you can reference the other one via the URL, so they are "linked" together.