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obiee graph is stuck in searching

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3250772
3250772 Rank 2 - Community Beginner
edited Aug 13, 2024 6:09PM in Oracle Analytics Cloud and Server

Hi ,

I'm new in obiee and I have an issue with the performace of graph

The graph is stuck in seacrhing but the guery is already ended. It happens a lot after refreshing the page and afterwoards it is working fine.

I'm working with Chrome browser.

what can be done?

«1

Answers

  • Gianni Ceresa
    Gianni Ceresa Mod

    Hi,

    To get some answers you must give something more ...

    Exact version of your OBIEE, version of your browser, some details of what the chart is doing (displaying 10 points or 10'000'000'000).

    Also do the common debug processes (clear browser history and files, test different browser etc.)

  • 3250772
    3250772 Rank 2 - Community Beginner

    Hi,

    Oracle Business Intelligence 11.1.1.7

    Chrome Version 54.0.2840.99

    Details: simple Line Chart, between 50 - 100 data points.

    I tested in different browser(IE)  - reacted much better .

    Cleared the history (Chrome) - didn't help.

  • rmoff
    rmoff Rank 6 - Analytics Lead

    All graphs or just one?

    And which version of OBIEE 11.1.1.7? There are numerous patchsets.

    Is Chrome 54 certified with the version of OBIEE that you're running?

  • Gianni Ceresa
    Gianni Ceresa Mod

    That's why I asked for the "exact version" of OBIEE, so bundle patch included.

    Chrome support had issues in 11.1.1.7 because of Chrome updates and various bundle patch fixed them (here is where @rmoff was going with his questions).

  • 3250772
    3250772 Rank 2 - Community Beginner

    Just this one.

    Oracle Business Intelligence 11.1.1.7.141014

  • 3250772
    3250772 Rank 2 - Community Beginner

    Is Chrome 54 certified with the version of OBIEE that you're running? yes

  • Joel
    Joel Rank 8 - Analytics Strategist

    Does the Graph render successfully in other browsers?

  • 3250772
    3250772 Rank 2 - Community Beginner

    I tried only in IE, much faster in IE

  • Gianni Ceresa
    Gianni Ceresa Mod 
    3250772 wrote:Is Chrome 54 certified with the version of OBIEE that you're running? yes

    I would say "maybe" ...

    Chrome 54 was released in October 2016, your bundle patch is October 2014, so there can be things which changed in Chrome 54 and not working with you bundle patch anymore... (I'm not saying it's the case, but you can not exclude this point at all, mainly if it works fine with other browsers which didn't change in the last 2 months)

  • Joel
    Joel Rank 8 - Analytics Strategist

    Does this mean it works in IE?

    Sent from my iPhone