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Chinese Characters Show Garbled Text in OAC

Robin Wu

We create a connection from Fusion, and it has been working normally since May with all Chinese characters displaying correctly in OAC. However, today we suddenly found that all Chinese characters have turned into garbled text. What can I do for this situation?

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Accepted answers

Steve F-2

There is a service request open for this issue.

While all responses are welcomed, the above response sounds like a canned GenAI type response, as there is no encoding option in the connection itself in the UI

All comments

viktyagi-Oracle

Sudden garbled Chinese characters usually indicate an encoding issue in the data connection between Fusion and OAC. Please try the following:

Check Connection Settings: Ensure the character encoding (e.g., UTF-8) is correctly set in the connection configuration.
Restart Integration: Disconnect and reconnect the integration to see if the issue resolves.
Source Data: Verify that the source data in Fusion still displays Chinese characters correctly.
Recent Changes: Check if there were any recent updates or changes to Fusion, OAC, or network infrastructure that might affect encoding.

Robin Wu

Hi Viktyagi,

Thanks for your reply. We tried to create another connection, but the garbled chinese characters still occurs. Since OAC recently has an update on 11/11, maybe it is the reason for this issue. But I would like to know about the first solution, where can I set the encoding of the connection?

Robin

Steve F-2

There is a service request open for this issue.

While all responses are welcomed, the above response sounds like a canned GenAI type response, as there is no encoding option in the connection itself in the UI