OBIEE 12c login hostresolver error

sandy45252

Hi All,

When we try to access obiee12c url it shows that it is loading but it gets authenticated and new shows home page and i left it for more than an hour it was still showing as loading.

When checked the sawserver saw this error message

[2017-05-19T08:03:05Z] [OBIPS] [NOTIFICATION:1] [] [saw.securitysubsystem.session.logon] [ecid: 543f339d-7be0-494c-a2d0-fc267d576a91-00002a27,0:2:1] [tid: 2046740224] [SI-Name: ] [IDD-Name: ] [IDD-GUID: ] [userId: biread] User biread logged in (session ID: 10.192.140.2.a.u3oq7b4, service instance context: biservice).[[

File:masterclientsession.cpp

Line:481

Location:

        saw.securitysubsystem.session.logon

        saw.securitysubsystem.checkauthentication.runimpl

        saw.threadpool.asynclogon

        saw.threads

SessionID: 10.192.140.2.a.u3oq7b4

SIKey: biservice

]]

[2017-05-19T08:16:50Z] [OBIPS] [ERROR:31] [] [saw.subsystem.security.hostnameResolver.processor] [ecid: 0727e9bd-0cad-4802-acee-2d4ba1f137df-00003ce3,0:3:1] [tid: 3699218176] [SI-Name: ] [IDD-Name: ] [IDD-GUID: ] [userId: ] Unable to resolve the name for .

[[

File:dnsutils.cpp

Line:169

Location:

        saw.subsystem.security.hostnameResolver.processor

        saw.threadpool.hostlookup

        saw.threads

]]

[2017-05-19T08:16:50Z] [OBIPS] [ERROR:16] [] [saw.threadpool.hostlookup] [ecid: 005Jxk^gv1rAXN25RrP5id0007aM0002D0,0] [tid: 3699218176] [SI-Name: ] [IDD-Name: ] [IDD-GUID: ] [userId: ] ThreadPool<HostLookup:0>: Worker thread job errored out. Unable to resolve the name for .

Error Codes: Y9D5IDNK:

Location: saw.subsystem.security.hostnameResolver.processor, saw.threadpool.hostlookup, saw.threads

[[

File:threadpool.cpp

Line:954

Location:

        saw.threadpool.hostlookup

        saw.threads

]]

[2017-05-19T08:23:13Z] [OBIPS] [ERROR:31] [] [saw.subsystem.security.hostnameResolver.processor] [ecid: 543f339d-7be0-494c-a2d0-fc267d576a91-00002ac0,0:3:1] [tid: 3699218176] [SI-Name: ] [IDD-Name: ] [IDD-GUID: ] [userId: ] Unable to resolve the name for .

[[

File:dnsutils.cpp

Line:169

Location:

        saw.subsystem.security.hostnameResolver.processor

        saw.threadpool.hostlookup

        saw.threads

]]

[2017-05-19T08:23:13Z] [OBIPS] [ERROR:16] [] [saw.threadpool.hostlookup] [ecid: 005JxkvXAECAXN25RrP5id0007aM0002Or,0] [tid: 3699218176] [SI-Name: ] [IDD-Name: ] [IDD-GUID: ] [userId: ] ThreadPool<HostLookup:0>: Worker thread job errored out. Unable to resolve the name for .

Error Codes: Y9D5IDNK:

Location: saw.subsystem.security.hostnameResolver.processor, saw.threadpool.hostlookup, saw.threads

[[

File:threadpool.cpp

Line:954

Location:

        saw.threadpool.hostlookup

        saw.threads

]]

[2017-05-19T08:46:01Z] [OBIPS] [NOTIFICATION:1] [] [saw.securitysubsystem.session.logoff] [ecid: 005JxgN2PGAAXN25RrP5id0007aM000000,0:1567] [tid: 3726051072] [SI-Name: ] [IDD-Name: OBIEE_INTERNALTENANTGUID] [IDD-GUID: ] [userId: 18446744073709551615] SystemUser system_user logged out (session ID: .9.rq274tc, service instance context: biservice, active: 2703 seconds).[[

File:masterclientsession.cpp

Line:611

Location:

        saw.securitysubsystem.session.logoff

        saw.subsystem.security.cleanup

        saw.Sessions.cache.cleanup

        saw.taskScheduler.processJob

        taskscheduler

        saw.threads

AuthProps: AuthSchema=UidPwd-soap|NQ_SESSION.SERVICEINSTANCEKEY=biservice|PWD=******|UID=system_user|User=system_user|GUID=18446744073709551615

SessionID: .9.rq274tc

reason: session-timeout

task: Sessions

SIKey: biservice

]]

Thanks,

Sandeep

SriniVEERAVALLI

Just in case check this Doc ID 743555.1

Doc ID 531092.1 is may not be relevant but check once

Sherry George

These errors look like network related, so I would check with your network team. Is there a load balancer involved?

marcobalduini

Hi Sandy,

I've the same issue;

I'm checking with network, did you solve?

I'm in a clustered installation (OBIEE 12c - 12.2.1.2.0), two linux machines behind a load balancer.

I've checked

hosts file which map correctly to my two servers

resolv.conf

point to internal DNS

nameserver 10.X.X.70

nameserver 10.X.X.71

search <mydomain>.it

both looks good to me.

Any help?

Regards,

marco