Error while running the agent.

User_QWTWN

Getting error while running the agent. Below is the Error message. Can some one please help me resolve the issue.

AgentID: /shared/BMW FSUS/Schduled/Agents/AGNT_SF2_Voice_Contract_Inception_BMW_BMWFSUS

    ...Trying Agent Get Response Content loop again.... Sleeping for 3 seconds.[nQSError: 77006] Oracle BI Presentation Server Error: A fatal error occurred while processing the request. The server responded with: Invalid Handle Of 'class saw::RPCClientEndPoint * __ptr64' Exception

Error Codes: Q4NU7XSN

Location: saw.subsystem.portal.pdf, saw.delivers.rpc.getDeviceContent, saw.rpc.server.responder, saw.rpc.server, saw.rpc.server.handleConnection, saw.rpc.server.dispatch, saw.threadpool.socketrpcserver, saw.threads

.

Thanks

[Deleted User]

Which exact version on which platform?

Is this a new agent or did this ever run before and now all of a sudden fails? If the latter - what changed?

Looks like the PDF generation dies:

saw.subsystem.portal.pdf, saw.delivers.rpc.getDeviceContent, saw.rpc.server.responder, saw.rpc.server, saw.rpc.server.handleConnection, saw.rpc.server.dispatch, saw.threadpool.socketrpcserver, saw.threads

Answer the initial questions first please so that everybody knows more about your issue.

[Deleted User]

@3561601 Have you just given up on this question?

User_QWTWN

Hi Christian,

Sorry for the delay. Below are my details for your ask.

Oracle Business Intelligence 11.1.1.7.140715

Windows OS 64bit

DB is SQL Server 2008 R2

The Agent is not newly created. Nothing has been modified in the agent. It was running fine before.

Thanks,

User_QWTWN

Hi Christian

Sorry for the delay. Below are my details for your ask.

Oracle Business Intelligence 11.1.1.7.140715

Windows OS 64bit

DB is SQL Server 2008 R2

The Agent is not newly created. Nothing has been modified in the agent. It was running fine before.

Thanks,

Sunil Deore

Hi,

try running the underlying report from catalog & try to export it in PDF, Excel etc. please see if the export is working fine.

Also check the NOServer logs & Presentation Server logs & see if you find any details about any process on server failing or caused this issue.

Also, is this with only one agent or every agent is failing?

Thanks,

Sunil

User_QWTWN

Hi ,

I did performed the steps what you mentioned and I am able to run the report and able to export it into EXCEL and PDF from Catalog but when I run the agent related to underlying report it is giving error. I will check the logs and will come back.

Thanks