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Error Codes: UH6MBRBC - Unable to print to PDF in OBIEE 12.2.1.2.0

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Karthi_obiee
Karthi_obiee Rank 5 - Community Champion
edited Aug 13, 2024 5:33PM in Oracle Analytics Cloud and Server

Hi All,

I see the below error when I tried to print to PDF from a OBIEE dashboard.

I am able to print to PDF for other dashboards. Please suggest.

Thanks.

Sax parser returned an exception. Message: Entity 'nbsp' was not found, Entity publicId: , Entity systemId: , Line number: 221, Column number: 152

Error Codes: UH6MBRBC

Location: saw.httpserver.processrequest, saw.rpc.server.responder, saw.rpc.server, saw.rpc.server.handleConnection, saw.rpc.server.dispatch, saw.threadpool.socketrpcserver, saw.threads

Answers

  • Joel
    Joel Rank 8 - Analytics Strategist

    Can you check you sawlog0.log file to see if there are any descriptive errors in there?

  • Gianni Ceresa
    Gianni Ceresa Mod

    Does your dashboard contains (directly or indirectly) an object with HTML inside?

    The reference to "nbsp" sounds like ' ' which represent a space, but '&' if not correctly encoded break the XML parsing of the document, which is what the sax parser does.

  • Karthi_obiee
    Karthi_obiee Rank 5 - Community Champion

    I see there is a Column Heading with in single quotes( ' ').

    After the quotes are removed it is working fine.

    Thanks.

  • Karthi_obiee
    Karthi_obiee Rank 5 - Community Champion

    Thanks for your response.