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Change setting for all users?

938767
Rank 4 - Community Specialist
I am trying to change the default value for "Prompts Auto-Complete" in the my account setting for all users.
According to the documentation, the <SupportAutoComplete> tag in the instance configuration should allow me to change the default setting to "On" for all users.
However, that didn't work, all users still have "Off" as their default.
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Answers
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What does your instanceconfig.xml file look like? post the relevant section here, you may have typed something wrong. Did you restart BI after changing the instanceconfig.xml? You could try creating a new user and logging in to see what their autocomplete setting is set to?
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