Oracle Analytics Cloud and Server

Welcome to the Oracle Analytics Community: Please complete your User Profile and upload your Profile Picture

Login failed due to (nQserror 37001) Could not connect to Oracle BI server instance

Received Response
251
Views
14
Comments
Sandesh AG
Sandesh AG Rank 4 - Community Specialist

Hi

Am getting the below error while trying to open the RPD in online mode

Login failed due to (nQserror 37001) Could not connect to Oracle BI server instance

FYI am adding the screenshot of the same.

Repository Error.PNG

I have supplied the correct credentials while opening.

I tried following the below posts available in the Oracle forum but still not resolved.

nqsError:37001Could not able to connect to BI server instance.

Please help me out to resolve the issue.

«1

Answers

  • [Deleted User]
    [Deleted User] Rank 2 - Community Beginner
    Sandesh AG wrote:Please help me out to resolve the issue.

    Please help us help you by being precise.

    1.) What exact version of OBI are you running?

    2.) How is your physical server architecture laid out?

    3.) What's the precise version of your Admin Tool?

  • Syedsalmancs110
    Syedsalmancs110 Rank 6 - Analytics Lead

    In addition also attach error logged into nqserver.log when your attempt to login into Online RPD fails

  • Sandesh AG
    Sandesh AG Rank 4 - Community Specialist

    Hi

    1.) What exact version of OBI are you running?

    OBIEE 11.1.1.9

    2.) How is your physical server architecture laid out?

    3.) What's the precise version of your Admin Tool?

    Version 11.1.1.9.0, Repository version: 349

    I have added the screenshot of nqserver.log. For security reasons am not supposed to upload full document.

    Log Security.PNG

  • Sherry George
    Sherry George Rank 7 - Analytics Coach

    Were you able to connect previously ? If so was any changes made and afterwards you were not able to connect?

  • [Deleted User]
    [Deleted User] Rank 2 - Community Beginner
    Sandesh AG wrote:Hi1.) What exact version of OBI are you running?OBIEE 11.1.1.9 

    That's not precise. Even the base release was called "11.1.1.9.0" and if you have installed a dot zero version and never patched...well I'd be surprised and a shocked

    Sandesh AG wrote:2.) How is your physical server architecture laid out?

    Great so let's just skip over one of the most important bits of information. Kudos.

    Sandesh AG wrote:3.) What's the precise version of your Admin Tool?Version 11.1.1.9.0, Repository version: 349I have added the screenshot of nqserver.log. For security reasons am not supposed to upload full document.

    Server Log.PNG

    Thanks for making us all squint but anyways this looks like a security issue. So as whom are you logging on? What rights does the user have? Which application roles? VAnilla? Custom? If custom - how is your security set up? (See? point 2 actually is important).

  • Sandesh AG
    Sandesh AG Rank 4 - Community Specialist

    Hi Sherry George

    This RPD is been configured for different instance of OBIEE 11.1.1.9.0. Now I have used the same RPD into the freshly installed instance of OBIEE 11.1.1.9.0. After that when I tried logging in am getting this error.

  • Sorry to ask but ... all your OPMN components are up and running? Not that your OBIS is down because of that "new" rpd?

  • Sandesh AG
    Sandesh AG Rank 4 - Community Specialist

    Hi Christian Berg

    We have not updated with any patches as of now.

    Sandesh AG wrote:

    2.) How is your physical server architecture laid out?

    Great so let's just skip over one of the most important bits of information. Kudos.

    Am not understanding how to answer this question. That's y I left blank.

    So as whom are you logging on?

    Administrator user with valid credentials

    What rights does the user have?

    Admin

    Which application roles? VAnilla? Custom?

    Not following this approach

  • Sandesh AG
    Sandesh AG Rank 4 - Community Specialist

    Hi Gianni Ceresa

    All servers and services are up and running. Report and all components are working fine.

  • Sherry George
    Sherry George Rank 7 - Analytics Coach

    Edited : Removed my updates.