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HTTP 500 Error

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marcobalduini
marcobalduini Rank 4 - Community Specialist
edited Aug 13, 2024 5:57PM in Oracle Analytics Cloud and Server

Dear all,

I'm recently facing the folowing error on my 12c (12.2.1.2.0) install but I cannot figure out why:

HTTP-500
1
POST
/bisearch/rest/BISearchEventService/postEvent?eventType=web_catalog&eventSubType=web_catalog_object_updated&objectKey=%2f&tenantID=ssi&ownerID=18446744073709551615&sessionID=0000&locale=en_US
132
0
POST /bisearch/rest/BISearchEventService/postEvent?eventType=web_catalog&eventSubType=web_catalog_object_updated&objectKey=%2f&tenantID=ssi&ownerID=18446744073709551615&sessionID=0000&locale=en_US

do anyone have seen something similar?

I'm in a clustered environment; catalogue is stored in shared folder.

Kind regards

Marco

Answers

  • Prashant Umap
    Prashant Umap Rank 3 - Community Apprentice

    Hello Marco,

    Could you please give us more details like from where this error coming ?

    Prashant Umap

  • marcobalduini
    marcobalduini Rank 4 - Community Specialist

    hi Prashant,

    thanks for your answer.

    I only know that the error is traced in the access.log in one of the two bi server in the cluster.

    Regards

    Marco

  • Prashant Umap
    Prashant Umap Rank 3 - Community Apprentice

    Thanks Marco for your reply. Are you getting any error or issue while accessing weblogic or application.

    Prashant Umap

  • marcobalduini
    marcobalduini Rank 4 - Community Specialist

    Hi,

    I think the error happens in the OBIEE application since I can find this message in log every 2 - 5 minutes but unfortunately

    all I have is the message I posted on my original post. Dunno if I can look at som other log/setup.

    M

  • Prashant Umap
    Prashant Umap Rank 3 - Community Apprentice

    Hello Marco,

    If you can upload full weblogic log that will be great help to troubleshoot the issue.

    Prashant Umap

  • marcobalduini
    marcobalduini Rank 4 - Community Specialist

    shure! I will do it this friday since I've not access to the system till that day.

    Thanks a lot for your help.

    M

  • marcobalduini
    marcobalduini Rank 4 - Community Specialist

    hi Prashant,

    here's my access.log

    Here you can see the HTTP-500 error.

    I've tryed looking also other logs but I can't find anything strange...maybe is something connected with Weblogic cache?

    kind regards,

    M

  • Prashant Umap
    Prashant Umap Rank 3 - Community Apprentice

    Hello Marco,

    Can you double check as I am not able to find the error in attached log.

    If you see please paste complete line of the error.

    Prashant Umap

  • marcobalduini
    marcobalduini Rank 4 - Community Specialist

    Hi Prashant,

    the errors line is the one containing 500; example:

    2017-09-01    07:57:29    POST    b2349220-abe4-4650-a78e-d6162aff5a13-0022b2a9    0    /bisearch/rest/BISearchEventService/postEvent?eventType=web_catalog&eventSubType=web_catalog_object_updated&objectKey=%2f&tenantID=ssi&ownerID=18446744073709551615&sessionID=0000&locale=en_US    500    132

    Enterprise manager format this log output in:

    HTTP-500
    1
    POST
    /bisearch/rest/BISearchEventService/postEvent?eventType=web_catalog&eventSubType=web_catalog_object_updated&objectKey=%2f&tenantID=ssi&ownerID=18446744073709551615&sessionID=0000&locale=en_US
    132
    0
    POST /bisearch/rest/BISearchEventService/postEvent?eventType=web_catalog&eventSubType=web_catalog_object_updated&objectKey=%2f&tenantID=ssi&ownerID=18446744073709551615&sessionID=0000&locale=en_US

    on my last analysis I suspect that Bi crawler is responsable for this...but I'm still searching...If you have any suggestion it would be appreciated;

    kind regards,

    M

  • Prashant Umap
    Prashant Umap Rank 3 - Community Apprentice

    Hello Marco,

    Thanks for the reply. For me it looks like the wrong call from the browser which recording in access.log. As you mentioned earlier there is no issue while accessing the application rt.

    So I would suggest you can ignore this warning.

    Regards

    Prashant Umap