Oracle Responsys 20A Fixes and Known Issues

OMC Documentation-Oracle

Below are the fixes and known issues for the Oracle Responsys 20A Update. We frequently update this document, so be sure to check back and get the latest information.

Fixed Issues

Issue ID	Product Component	Description
20416573	Email	Background images are now supported in HTML emails.
29967244	API	Fixed an issue that prevented the call getRateLimit from returning all of the API calls that it should.
30245188	Connect	When scheduling a Connect job, you can now select the last day of the week.
30454796	Android SDK: Message Center	In some cases, apps were fetching Rich Content for a Message Center message using fetchRichContentForMessage( ), the associated Message ID was not being included when the Rich Content was delivered to apps. This has been fixed.
30645221	Android SDK: Message Center	Upon opening the app through any method other than an Explicit App Launch by tapping the app icon on the Home Screen, a retrieval of Message Center messages from Responsys was not being triggered. This has been fixed.
30651436	iOS SDK: Rich Push, In-app Full Screen Web View	On the iPhone X family of devices (devices with a Notch), it was not possible to close full screen Rich Push and In-app web views as the Close button was extended beyond the viewable area and was not accessible. This has been fixed.
30737520	iOS SDK: Open Events	On iOS 13 Devices all Push Open Events were being logged as Active Open Events instead of Launch Open Events, resulting in a low tracked Open Rate. This has been fixed.
30921961	Android SDK: User's Time Zone Details	Fixed an issue which occasionally caused a user's timezone to register incorrectly within the Responsys App Channel List.

Known Issues

Issue ID	Product Component	Description	Notes or Workaround
	Data	CUSTOMER_ID is not populated in the HoldOut CED feed. This item will be fixed in a future update.
27516989 27988780	Interactive Dashboards	When exporting to Excel, the 'w' on the Sent Week renders truncated. For example, if the Sent Week is 'Wk of Aug 14, 2017', the download to Excel displays 'k of Aug 14, 2017'. This issue does not affect PDF downloads.	Workaround is to change formatting in Excel: Highlight the Sent Week column, click 'Format Cells'. In the 'Type' section add 'W' to the existing format. Type should become 'wk of mmm dd, yyyy' Save the report.
28947146	New Folder user interface	When the new Folder user interface is enabled for an account, and a user tries to open the object using Ctrl+Click, the object does not open in a new tab. The object opens in the same tab.
28309622	Program, Campaign	When the user selects a locale of Korean, some error messages and dialogs are displayed in English instead of Korean: Campaign preview error message Access denied message (related to user role) Setting & Option page for Push campaign in Program
30028726	Account Management	Self-service domain branding is not allowing secondary accounts to be configured.
29950491	Program	Programs may occasionally be blocked when an Audience is in Blocked status.
29964095	Campaign	The campaign name is not editable in Message Designer for Push and In-app campaigns.
29999536	Campaign	The i (info) icon is not displayed in the Message Designer header for SMS campaigns.
30174374	Connect	The Connect job does not start exactly on the start date specified in the schedule configured in the running daily option.
30735424	Connect	Web Push campaigns cannot be launched from Connect.
30735379	Connect	SMS campaigns cannot be launched from Connect.
30685444	Filter	When creating a simple profile filter, the In the future option is missing.
30441480	API	SOAP method retrieveTableRecords returns all records not the expected 200 records.
30533993	API	During the first send of an API payload, an INVALID_REQUEST_CONTENT error appears and the call fails.	Retry the API call. It should succeed on the second attempt.
30618210	API	Campaigns created during an ICR outage may be missing their views and metadata.
30716428	Web Push Behavioral / Interaction Filters	The Campaign Selection pop-up in Web Push Behavioral / Interaction Filters displays an incorrect icon for Web Push Campaigns.
	Web Push Profile data Filters	The Membership / Table Membership criteria in Web Push Profile data filters does not work as expected.	This feature may be discontinued in a future update.