Oracle Responsys 20B Fixes and Known Issues

OMC Documentation-Oracle
OMC Documentation-Oracle Posts: 78 Employee
edited May 2, 2022 6:13AM in Responsys

Below are the fixes and known issues for the Oracle Responsys 20B Update. We frequently update this document, so be sure to check back and get the latest information.

Fixed Issues

Issue ID

Product Component


31051184ConnectFixed an issue that prevented selection of RIID_ as a merge column in a Connect job.
30969187FiltersIf the new Filter Designer UI is enabled then classic filters now properly open in the old Filter Designer UI.
30686313ConnectAn error message was previously displayed when adding a new suite for Omniture. This issue has been fixed.
30590962 / 30624594Interactive DashboardsFixed an issue that caused the Device Report to display two Device Types for iOS (Feature Phone and Smart Phone).

Known Issues

Issue ID

Product Component


Notes or Workaround

DataCUSTOMER_ID is not populated in the HoldOut CED feed. This item will be fixed in a future update.



Interactive DashboardsWhen exporting to Excel, the 'w' on the Sent Week renders truncated.

For example, if the Sent Week is 'Wk of Aug 14, 2017', the download to Excel displays 'k of Aug 14, 2017'.
This issue does not affect PDF downloads.
Workaround is to change formatting in Excel:
  1. Highlight the Sent Week column, click 'Format Cells'.
  2. In the 'Type' section add 'W' to the existing format. Type should become 'wk of mmm dd, yyyy'
  3. Save the report.
28947146New Folder user interfaceWhen the new Folder user interface is enabled for an account, and a user tries to open the object using Ctrl+Click, the object does not open in a new tab. The object opens in the same tab.
28309622Program, CampaignWhen the user selects a locale of Korean, some error messages and dialogs are displayed in English instead of Korean:
  • Campaign preview error message
  • Access denied message (related to user role)
  • Setting & Option page for Push campaign in Program
30028726Account ManagementSelf-service domain branding is not allowing secondary accounts to be configured.
29950491ProgramPrograms may occasionally be blocked when an Audience is in Blocked status.
29964095CampaignThe campaign name is not editable in Message Designer for Push and In-app campaigns.
29999536CampaignThe i (info) icon is not displayed in the Message Designer header for SMS campaigns.

The Connect job does not start exactly on the start date specified in the schedule configured in the running daily option.


ConnectWeb Push campaigns cannot be launched from Connect.
30735379ConnectSMS campaigns cannot be launched from Connect.
30685444FilterWhen creating a simple profile filter, the In the future option is missing.

SOAP method retrieveTableRecords returns all records not the expected 200 records.

30533993APIDuring the first send of an API payload, an INVALID_REQUEST_CONTENT error appears and the call fails.Retry the API call. It should succeed on the second attempt.
30618210APICampaigns created during an ICR outage may be missing their views and metadata.
30716428Web Push Behavioral / Interaction FiltersThe Campaign Selection pop-up in Web Push Behavioral / Interaction Filters displays an incorrect icon for Web Push Campaigns.
Web Push Profile data FiltersThe Membership / Table Membership criteria in Web Push Profile data filters does not work as expected.This feature may be discontinued in a future update.
31087912 / 31242323 /31242528FiltersGlobal search results do not display filters.Select Filter object checkbox when running the global search.

Although, it is currently possible to select Message Center campaigns as part of a Send Push campaign Activity Stage in Programs, this will not implement Program launch for Message Center campaigns. Program launch is currently not supported for Message Center campaigns. The Message Center campaign option in the Send Push campaign Activity Stage will be removed and documentation updated accordingly.

Post edited by OIT Integration User on