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Import Sales Cloud Data to Eloqua CDO

Mike de Wildt
Mike de Wildt Posts: 42 Silver Medal
edited Apr 29, 2022 6:30AM in Eloqua

Hi,

we are importing Sales Cloud Data to an Eloqua CDO. All works fine, but we cannot seem to find the data priority logic for this case. When a sales cloud activity is sent to Eloqua (CDO) a Contact Record is created in Eloqua. We are not sure if this happens because of our CDO Recrod Services (send to program and in a later stadium processing that data) or because a record was sent to Eloqua from another platform and automatically creating a contact record.

We are very causious with creating new records, but in this case we are not sure how we can prevent these records to be created.

Cannot find the specific information in the help section nor in the documentation of the app (https://docs.oracle.com/en/cloud/saas/marketing/eloqua-user/pdf/OracleEloqua_OracleCXSalesIntegrationApp_UserGuide.pdf)

Best

Mike

Post edited by OIT Integration User on

Answers

  • jessenobbe
    jessenobbe Posts: 58 Silver Medal

    Hi Mike,

    I would need to see your exact setup, but I can say with 99.99% certainty that the contacts are being created once they enter the CDO. You have to set things up very specifically to avoid creating a contact when one does not exist based on a new CDO record.

    I'm curious, why would you prefer to not create contacts in this instance?